Category

Communications

worker using communication software

Maximize the Value of Your Emergency Communication Software

By | Communications

When you hear the word “emergency,” what do you think of? Perhaps a fire or an active shooter in the workplace. Or an incoming Category 3 hurricane. Those types of emergencies—the ones that receive widespread media attention—present substantial risks to your organization and require a specific emergency communication plan designed to keep employees safe.

From a business perspective, however, there are many types of critical events that impact normal operations, and for these, your organization needs a similar emergency response plan. Fortunately, modern emergency communication systems have many practical applications, helping facilitate communication during any event in which a large number of employees need information quickly.

From traditional emergencies to a wide range of more common business events, a mass notification system can keep your people informed and connected.

Read More

selection webinar recap

How to Choose the Right Emergency Communication Software [Webinar Recap]

By | Communications

When your business is faced with an emergency or other business-critical events, the last thing that should be on your mind is determining how to communicate with employees that are in harm’s way. That’s why we are passionate about helping organizations improve their emergency communication and business continuity planning long before there’s a threat.

Earlier this week, AlertMedia hosted a webinar on How to Select An Emergency Communication Solution that’s right for your business. The conversation was led by AlertMedia’s CTO Jeff Branc, a product leader who has built enterprise software for more than 20 years, and SVP of Sales Peter Steinfeld, a 20-year veteran of the emergency communication industry.
Read More

phone tree

The Illusion of Safety: Why Your Organization’s Phone Tree is a Liability

By | Communications

Remember the telephone game? One person starts the chain by whispering to the person sitting beside them until the message reaches the end of the line. Played with enough people, the game inevitably results in the message becoming so jumbled the person at the end hears something that barely resembles the original. This, essentially, is a phone tree.

Some organizations may choose to utilize a phone tree as part of their communication plan to deliver non-urgent information. But, when it comes to delivering critical, time-sensitive communications, there are far better ways to ensure the right message reaches your people.

In this post, we’ll discuss the basic concept of the phone tree and how a modern emergency communication system can help improve communication processes for critical business events.
Read More

CA AB 685 notification on phone

Understanding the Impact of California AB 685 on Emergency Communication

By | Communications

Organizations and governments around the world continue to wrestle with the uncertainty and challenges created by the coronavirus pandemic. One such challenge is determining how and when organizations should communicate with employees when colleagues, or other individuals in the workplace, become ill or learn they have tested positive for COVID-19.

As a result, federal and state officials are actively working to clarify when and how employers must notify employees when there is a known exposure risk to both reduce confusion and establish workplace safety protocols consistent with the OSHA guidelines. As one example, the California state legislature recently passed new legislation establishing a statewide standard for how employers must handle workplace incidents involving employees with confirmed COVID-19 cases.
Read More

How to Get Workers to Listen to Employee Communications

How to Get Workers to Listen to Employee Communications

By | Communications

These days, it’s virtually impossible for employees to read everything their company sends them.

Most of us are bogged down with too many emails, voicemails we rarely hear, notifications from chat tools like Microsoft Teams or Slack, and well-meaning company newsletters that hardly get a look. With so much competing for our attention and too little time to pay attention to it all, we’re left to assume the critical information we need to know will get to us somehow.

Faced with overwhelmed employees already struggling to keep pace, what can a company do to improve employee communication open rates and retention?

Here are a few ideas to ensure your critical messages break through the noise.

Read More

Communication Challenges During Wildfire Season

By | Communications, Emergency Management

One of the biggest challenges a business faces during a wildfire is communication. Wildfires can grow from a small brush fire into an inferno that engulfs thousands of acres in only a matter of hours.

As a result, officials must be on their toes and have the right technology, processes, and training in place to ensure those in harm’s way are given the information they need to protect themselves and their loved ones at a moment’s notice. Read More

HR’s Role in Employee Safety [Webinar Recap]

By | Communications, Emergency Management

In mid-August, AlertMedia hosted a webinar on HR’s role in keeping employees safe. The conversation was held between John Muller, Director of Talent at Gehring Group, Sandra Stolte, VP of HR Benefits and Operations at Healthgrades, and Peter Steinfeld, AlertMedia’s SVP of Sales.

John and Sandra provided valuable insight on the ways that HR helps keep employees safe in their organizations. If you missed the webinar, you can access the recording here. Read More

easy employee anxiety

How to Ease Employee Anxiety During A Pandemic

By | Communications

The daily barrage of COVID-19 statistics is all too familiar at this point in the pandemic. Every day, we hear about surging cases, increasing test capacity, and emerging hotspots.

Some statistics that are not as widely discussed, however, might be some of the most important. A recently conducted joint study by the CDC and the Census Bureau found that levels of anxiety and depression have spiked alongside case counts. Read More