Customer success services
Customer Success at AlertMedia
Experience the customer success model built to support your current and future needs. No hidden fees, no limitations.
Our Team Is Your Team
AlertMedia’s Customer Success Team offers a unique combination of service expertise and deep product knowledge to help you achieve your goals. From dedicated implementation services to 24/7, highly responsive support, our team will ensure you get the most value out of AlertMedia.
Tailored Expertise at Every Stage of Your Journey
Protecting your people and business during critical events is a big responsibility—and we don’t take that lightly.
Proven Implementation
ProcessLaunch AlertMedia and onboard your team on a timeline that meets your organization’s needs.- World-Class
24/7 SupportPartner with a dedicated customer success manager who acts as an extension of your own team. - Ongoing Training & Actionable ResourcesAccelerate your mastery of AlertMedia with our comprehensive resource library and optional weekly trainings.
With AlertMedia, we immediately felt taken care of and supported.
We work with many business partners, and the level of service provided by AlertMedia is second to none.
Penny Neferis, Director of Business Continuity and Emergency Response at JetBlue Airway
AlertMedia has gone the extra mile to provide outstanding support to our team, assisting our efforts to resolve issues and plan for future growth.
The relationships that have been established with the AlertMedia staff have been an integral part of our success and I am pleased to say those relationships continue to grow.
Scott Hildner, Sr. Business Continuity Analyst at Toyota Motors North America
With an intuitive product backed by a phenomenal customer success team, we were up and running quickly.
From implementation to ongoing support, the entire AlertMedia team has always been responsive and dependable. They have truly set the bar for customer service.
Jennifer DeSchepper, Human Resources Manager at Cartwright Companies
The partnership we have with AlertMedia is phenomenal.
We’re a quick-moving organization and we need a trusted partner that can help us solve our most important problems, when we need them solved. AlertMedia does that for us.
Richard Grue, Global Head of Physical Security & Safety at Qualtrics
Getting Started With AlertMedia Has Never Been Easier
Ensure a smooth implementation of AlertMedia using our proprietary ClearPath Migration Program.
- 1Simple System ConfigurationsNO NEED TO START FROM SCRATCH.
We use scripts to import relevant data from your systems of record.
- User Groups
- Admin Permissions
- Notification Templates
- 2Reliable Data AutomationEASILY MAINTAIN PEOPLE DATA.
Simple data imports from your current systems with minimal customization required.
- Field aliases for data mapping
- 7 flexible data automation methods
- Daily, weekly, monthly cadence
- 3Streamlined Company RolloutTRAIN NEW USERS IN MINUTES.
Leverage curated assets and training support to build a best-in-class rollout plan without much lift.
- AlertMedia-led admin training
- PDF, video training resources
- Rollout collateral templates
- Phased deployment available
- AlertMedia implementation has been among the simplest to complete. The platform's user interface is simple and flexible, making it suitable for any circumstance involving threat intelligence and mass notification communications.
- We love the product! We chose AlertMedia because the product was priced right and had all the features we were looking for. The AlertMedia team has been very helpful and knowledgeable, and the implementation process was very easy.
- With an intuitive product backed by a phenomenal customer success team, we were up and running quickly. From implementation to ongoing support, the entire AlertMedia team has always been responsive and dependable. They have truly set the bar for customer service.
