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Customers

alertmedia during hurricane season

How Our Customers Use AlertMedia During Hurricane Season

By | Customers

If your organization finds itself in the path of a hurricane, you need to react swiftly and decisively. Business continuity and employee safety are at stake. AlertMedia’s customers understand this reality, and they use our product to keep their people and business safe during all phases of a storm.

Several ingredients must come together for organizations to successfully navigate hurricane season. First, you need to detect the threat early on. Effective responses do not come together overnight. The best organizations have approaching storms on their radar days ahead of landfall. Next, as the storm nears, it is time to identify which employees and assets are at risk. Multiple factors go into this calculation, but the most important is the location of your employees in relation to the storm’s trajectory. Then, once it is time to act, they are able to quickly communicate with the relevant audience to execute their plan. Read More

customer success

Customer Success: The Most Crucial Element to an Emergency Notification System

By | Customers

You’ve just invested in an emergency notification system. You’re eager to get the software up and running to keep your people safe, informed, and connected at all times — no matter the situation. But you hit a brick wall: you’re told the training will take two weeks, support is already unresponsive and costs extra, and integrating employee data? A complete debacle.

In the world of emergency communication software, a provider’s customer success capability has powerful implications. Quick setup is essential when you’ve got people and assets to safeguard.

We have had a fantastic experience with the entire AlertMedia team. Having a go-to contact that knows our company, understands our goals, and is invested in our success has made for a powerful partnership beyond that of a typical vendor.”

Jennifer Saylor, Manager of Customer Operations at Greyhound

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How Our Customers are Using AlertMedia During the COVID-19 Pandemic

By | Communications, Customers

Right now, virtually every type of business is using AlertMedia to communicate with their employees during the COVID-19 pandemic. The ability to communicate back-and-forth with their employees has become an integral part of these organizations’ pandemic response plans. Essential businesses like hospitals, grocery stores, restaurants, and manufacturing facilities are sending and receiving two-way messages to manage operational changes and dispatch critical updates about the pandemic to their employees. As far as non-essential businesses go, they are using our software to communicate about office closures, reopenings, and performing wellness checks on their teams. Read More

Kawasaki Motors Speeds Up Internal Communications with AlertMedia

By | Communications, Customers

Kawasaki Motors is a well-recognized brand for motorcycles, ATVs, Jet Ski watercrafts, a market leader by consumers who appreciate speed. So what does Kawasaki do when it needs to quickly reach all of its 450 U.S. employees across six states?

We spoke with Tom Porter, former director of Human Resources & Administration for Kawasaki Motors Corp., U.S.A. to get a customer’s take on why an internal communications system was so important for this fast-moving company. Read More

mass notification for transportation companies

How GSC Logistics Uses Emergency Communications to Keep Their Business Moving

By | Communications, Customers

Companies come in all shapes and sizes, but there are a few elements every organization has in common: people, meetings, money, and coffee. And, of course, every company deals with communication (which can often be a struggle). Communication is the fuel that keeps business moving.

This is especially true for organizations with a complex employee infrastructure like you’ll find in the transportation industry. By now we’ve all heard the term “logistics”—usually in commercials filled with sleek arrows shooting across maps and delivery trucks pulling up right on time. Read More

Franklin Mint FCU Improves Reliability With AlertMedia

By | Communications, Customers

Franklin Mint Federal Credit Union has provided financial products and services to members in the greater Philadelphia region and beyond since 1970. FMFCU houses over $1 billion in assets. This make them the largest financial institution in Delaware County and the 10th largest in Pennsylvania. With 375 employees spread across 40 locations—many of them freestanding branch buildings—FMFCU needs a reliable mass notification system.

John Hargrove, the company’s CIO and VP of IT, has been with the credit union for nearly 30 years.

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best emergency notification software implementation tips

5 Steps To The Best Emergency Notification Software Implementation

By | Communications, Customers

The Key to Finding The Right Mass Notification Software Solution

Purchasing new enterprise software involves multiple steps including a needs assessment, budget allocation, vetting, contract negotiations, and finally, the purchase. However, determining if a potential solution is the right fit goes beyond requirements and budget. You may have the best emergency notification software, but without proper implementation you might as well be using tin cans and string. One of the biggest indicators of viability is how easy the software is to implement. No matter how sleek the solution, if it’s difficult to implement, it will impact adoption and ROI. Read More

The Power of Surveying

By | Customers
When it comes to engaging your audience or gleaning important information from a small or large pool of people, surveying through mass communications is one of the most valuable tools in your arsenal. Read More