Following the tragic 2015 Paris terror attacks, the Wall Street Journal published an article highlighting companies’ reassessments of travel security policies. One specific company impacted during the attacks was A.T. Kearney, a global management consultant with about 300 employees either working or traveling for business in the Paris area during the time. When they heard news of the attacks, the company immediately sent out a message to employees using their emergency notification system in an attempt to verify their location and status—but three days later, one employee still had not responded.
Managing Partner Johan Aurik checked the employee’s Facebook page and was relieved to find that the employee had just updated their picture with a French flag. Mr. Aurik learned a valuable lesson from the experience that we can all take away. Sending one message over one channel once just isn’t enough. Thankfully, in this case, the unresponsive employee ended up being alright. But waiting three days hoping to see some sign of life is not a situation any company wants to be in. Ensuring corporate travel safety requires comprehensive planning and a robust emergency communication system. Following these four tips will get your organization headed in the right direction.