How Customer-Centric Leadership Strengthens Organizations From the Inside Out
By looking through the customer lens, businesses can build better products, provide better service, and embody the values of the organizations they serve. So why don’t more providers live up to customers’ expectations?
To celebrate the 100th episode of the show, we invited Christopher Kenessey, CEO of AlertMedia, to discuss his approach to customer-centric leadership. For Christopher, it’s about listening to customers’ challenges and becoming an active part of the solution.
Listen to the episode to learn:
- How to create more value for the people and companies you serve
- The importance of improving the customer experience at each touchpoint
- Why today’s threat landscape is transforming the roles of EHS leaders
- How your customers can be partners in your success (and vice versa)
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
Intelligence-Led Security in an Age of Information OverloadHaving more intelligence does not guarantee better security decisions. Mike Evans, Director of the Risk Intelligence Center at Securitas Risk Intelligence, explains why organizations often struggle to turn growing volumes of threat data into meaningful action. Mike shares how intelligence-led security helps organizations move from reactive reporting to proactive decision-making. He also explains why context,…
-
The Strategy Behind High-Performing Safety CulturesToo often, organizations measure safety by what went wrong instead of what must go right. Shawn Galloway, Best-Selling Author and CEO of ProAct Safety, explains how leaders can focus on the behaviors, decisions, and systems that create stronger safety performance. Shawn challenges leaders to look beyond injury rates and “let’s fail less” thinking to focus…
-
How Macy’s, Inc. Executes Crisis Management at ScaleWhat does crisis management look like when you’re responsible for over 90,000 employees across hundreds of locations? At Macy’s, Inc., there’s no one-size-fits-all response. Vamsi Revuru, Lead for Enterprise Resiliency and Crisis Management, shares how his team navigates fast-moving incidents and large-scale disruptions. He explains how Macy’s executes crisis management in real time, where centralized…
