Business Resiliency at Macy’s—Past, Present, and Future
How does a small team of business resiliency professionals oversee three iconic brands, 850 locations, and 90,000 employees?
For Erica Reed, it’s through streamlining communication. In her role as Business Resiliency Analyst at Macy’s, she and her team are responsible for crisis management, communication, 24/7/365 situational awareness, and business continuity planning.
In this episode, Erica gives great advice on how to:
- Work cross-functionally with other departments
- Resolve gaps and failures in communication
- Orchestrate enterprise training and exercise programs
- Structure business resiliency for a large enterprise
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
Amtrak’s Rail Safety Month InitiativesSeptember is National Preparedness Month and Rail Safety Month, two annual efforts spotlighting emergency readiness and rail-related hazards. With trains running through communities nationwide, we turn to Amtrak, the National Railroad Passenger Corporation, to see how these initiatives come to life. Amtrak’s Vice President of Operational Safety, Justin Meko, outlines how the nation’s leading passenger…
-
20 Years Since Hurricane Katrina: Lessons in Emergency ResponseThis month marks the 20th anniversary of Hurricane Katrina—one of the most devastating natural disasters in U.S. history. When the storm struck the Gulf Coast in August 2005, Bonnie Canal was among the many New Orleanians forced to make an impossible decision: stay or evacuate. In this deeply personal episode, Bonnie reflects on the chaos…
-
Inside Capital One’s Operational Resilience FrameworkAt Capital One, operational resilience is a long-term, companywide investment that prioritizes customer needs. Theresa Reynolds, Senior Director of Operational Risk Management, shares how her team ensures the company can deliver on its promises, even amid disruption. From mapping essential services to tackling third-party risk, she breaks down the pillars of Capital One’s resilience framework….
