Business Resiliency at Macy’s—Past, Present, and Future
How does a small team of business resiliency professionals oversee three iconic brands, 850 locations, and 90,000 employees?
For Erica Reed, it’s through streamlining communication. In her role as Business Resiliency Analyst at Macy’s, she and her team are responsible for crisis management, communication, 24/7/365 situational awareness, and business continuity planning.
In this episode, Erica gives great advice on how to:
- Work cross-functionally with other departments
- Resolve gaps and failures in communication
- Orchestrate enterprise training and exercise programs
- Structure business resiliency for a large enterprise
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
How to Build a Proactive Protective Intelligence ProgramCorporate security is at a turning point. With rising acts of violence and grievance-driven threats, protective intelligence is no longer confined to executive protection. Melissa Newberg, Global Head of Intelligence at Seerist, explains why it’s becoming the standard operating model for modern security teams. Drawing on her experience building a protective intelligence program at Meta,…
-
Closing Security Gaps With the Zero Trust ModelDell Technologies’ Global Security Investigations Lead, Bo Bohanan, says most breaches start the same way: someone convinces you they belong. In this episode, Bo shares how his team approaches fraud prevention and investigations, and why Zero Trust is as much about culture and process as it is about tools and technology. From role-based access to…
-
Inside U.S. Preparations for the Milano Cortina 2026 Winter Olympic GamesBehind every Olympic Games is years of careful planning to keep athletes, officials, and spectators safe. As the 2026 Winter Olympic Games kick off in Italy, security efforts stretch far beyond the venues, spanning multiple regions, agencies, and international partners. Nick Fanelli, Olympic Security Coordinator at the Diplomatic Security Service (DSS), joins the show to…
