incidents to manage
Communications Dec 18, 2018

4 Types of Incidents to Manage with Event Pages

Event Pages give organizations a centralized hub to manage all communications around an emergency or critical event so employees are always on the same page.

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Whether you have Event Pages or are interested in learning more about them, we want to help you understand how Event Pages work in certain scenarios. Once you see them in action, you can probably come up with many more ways they can benefit your organization.

Event Pages ensure that your employees are literally on the same page. Instead of having to send a new notification with every update on a developing event, you can send out a single link to a webpage that has all the latest updates. With all of the information about an event in one place, you can make sure your employees are receiving consistent, accurate information. This keeps them from digging through emails to see if you sent or received a message–or even worse, getting their updates through the grapevine. Everything you and your employees need to know before, during, and after an event is conveniently accessible via a single click of a link. It doesn’t get any easier than that.

The 4 Types of Events

Event Pages can be useful for organizing around any event, but here are four to consider:

1) System outage

Did you know that IT and power outages are among the most common events that trigger an emergency communications plan? According to a survey by the Business Continuity Institute, IT outages were the second most common trigger of companies’ emergency communication systems (after severe weather). No matter where your company is located, system outages are always a risk. When they happen, they can wreak havoc on communications and even the most basic operations. Employees are often left wondering what is happening and what they are supposed to do.

Event Pages are cloud-based. This means they’re accessible from any computer or mobile device. Administrators can set up an Event Page from any location and send affected employees the link to the page via text, email, or push notification. Employees can log into the Event Page site from either a computer or their mobile device, where they can read about the outage and next steps.

Administrators can then post updates to the page in real-time. (They can choose whether to trigger additional notifications with each update, but many updates won’t require one.) Employees can use the public comment board to ask leaders questions and receive answers, all without a phone call, email, or computer. It ensures employees aren’t left in the dark even if there is an outage.

2) Office closure due to weather

Winter is upon us, meaning many areas of the country will experience ice, snow, and dangerous winds. Offices often must shut down until the roads are passable and it’s safe to ask employees to travel. Whether it’s a winter event, hurricane, wildfire, or anything else nature throws at us, Event Pages can help keep employees in the know.

Event Pages allow administrators to post maps and links to live weather reports, weather radars, and newsfeeds. Employees can use the comments section to ask fellow employees and managers specific questions that are likely relevant to others. Administrators always have the option to moderate these comments before they are posted, ensuring nothing unsuitable gets through.

Once the danger has passed, administrators can update the page with specific instructions and information on the exact timing of office openings, even per job or location. Employees can check the page at will or wait for a push notification to alert them of an update. In either case, employees never have to wonder what’s going on or what’s expected of them.

If you want more details on how to use event pages to manage winter storms, check out our blog post from last month that goes in-depth on the topic.

3) Building/office maintenance or renovation

It seems office buildings are always in need of a little TLC. Often, this requires maintenance that can disrupt normal business operations. Whether the power or A/C will be shut down for a time, parking is eliminated, or noise will interrupt communications, your employees need to know you feel their pain and have their backs.

Event Pages are the perfect way to inform employees of upcoming construction that may cause issues. Instead of sending out emails or just waiting for the complaints to come in, use Event Pages to give everyone a heads up. Then, use them throughout the event to provide information on how they can best perform their jobs in light of the mess.

Administrators can keep in close contact with building supervisors and contractors to get up to the minute updates and then relay those to employees via the Event Page. They can post pictures, parking instructions, maps, and modified hours of operation to ensure employees are prepared and know what to do.

4) Company events

Companies large and small have events of all kinds, often requiring ample coordination and communication. Why rely on email when you can post every detail on a single page? This allows your employees to easily track the status and get the information they need.

Events Pages are perfect for coordinating and promoting fundraisers, volunteer days, holiday parties, and more. Planners can post details, such as event location, parking information, attire recommendations, and even up-to-the-minute traffic alerts. If you have an important update posted on the page, you can send out a new link to the page through any channel.

Once the employee logs onto the Event Page, they have instant access to the latest event information. Use the Event Page as a social hub, inviting employees to upload pictures or make comments, all moderated by the administrator.

Putting It All Together

Event Pages are the one-stop shop for your employees to find all the relevant details about an event. They enable admins and business leaders to put the information together in one place to keep people informed and safe. They can also foster community collaboration.

If you are still relying on emails and water cooler chat, it’s time to look for a more reliable option. Manage communication around every event with Event Pages to save time, resources, and the side effects of miscommunication.

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