Zoom Strengthens Security by Leading With Empathy
Zoom describes its workplace culture in two words: Delivering Happiness.
Burke Brownfeld, Manager of Physical Security, Operations Awareness, and Partnerships at Zoom, discovered a simple and effective method of delivering happiness—apply empathy in every business interaction.
In this episode, Burke shares how he strengthened his working relationships and the security function at Zoom by leading with empathy and why he believes it should be at the core of every security professional’s approach to leadership.
Listen to our conversation with Burke to hear about:
- Tips for being a more empathetic leader
- How to focus on the process, not the outcome, to create more positive workplace interactions
- Lessons learned on how to explain and implement procedural changes effectively
- Why corporate security should evolve beyond the traditional “guns, guards, and gates” approach