
The Starbucks Approach to Business Resilience
With more than 33,000 locations and 380,000 employees worldwide, Starbucks relies on a team of experienced experts to approach business resilience from all sides. One way the company achieves resilience is by ensuring every employee, from the CEO to store-level, knows their role in an emergency.
This episode features Meghan Murphy, Senior Manager of Crisis Management, and Michelle Kubo, Senior Project Manager of Programs and Strategies at Starbucks. Together, they help support the entire enterprise when there’s a business disruption. For Meghan and Michelle, training, communication, and employee feedback are the keys to achieving and maintaining business resilience at Starbucks.
Listen to learn how the company:
- Builds trusting employee relationships through mindfulness, inclusion, and empathy
- Tackles crisis response (with step-by-step priorities)
- Incorporates employee feedback into interactive training
- Proactively incorporates safety and security in all aspects of growth
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.

More Episodes You May Be Interested In
- Amtrak’s Rail Safety Month Initiatives
September is National Preparedness Month and Rail Safety Month, two annual efforts spotlighting emergency readiness and rail-related hazards. With trains running through communities nationwide, we turn to Amtrak, the National Railroad Passenger Corporation, to see how these initiatives come to life. Amtrak’s Vice President of Operational Safety, Justin Meko, outlines how the nation’s leading passenger…
- 20 Years Since Hurricane Katrina: Lessons in Emergency Response
This month marks the 20th anniversary of Hurricane Katrina—one of the most devastating natural disasters in U.S. history. When the storm struck the Gulf Coast in August 2005, Bonnie Canal was among the many New Orleanians forced to make an impossible decision: stay or evacuate. In this deeply personal episode, Bonnie reflects on the chaos…
- Inside Capital One’s Operational Resilience Framework
At Capital One, operational resilience is a long-term, companywide investment that prioritizes customer needs. Theresa Reynolds, Senior Director of Operational Risk Management, shares how her team ensures the company can deliver on its promises, even amid disruption. From mapping essential services to tackling third-party risk, she breaks down the pillars of Capital One’s resilience framework….