The Starbucks Approach to Business Resilience
With more than 33,000 locations and 380,000 employees worldwide, Starbucks relies on a team of experienced experts to approach business resilience from all sides. One way the company achieves resilience is by ensuring every employee, from the CEO to store-level, knows their role in an emergency.
This episode features Meghan Murphy, Senior Manager of Crisis Management, and Michelle Kubo, Senior Project Manager of Programs and Strategies at Starbucks. Together, they help support the entire enterprise when there’s a business disruption. For Meghan and Michelle, training, communication, and employee feedback are the keys to achieving and maintaining business resilience at Starbucks.
Listen to learn how the company:
- Builds trusting employee relationships through mindfulness, inclusion, and empathy
- Tackles crisis response (with step-by-step priorities)
- Incorporates employee feedback into interactive training
- Proactively incorporates safety and security in all aspects of growth
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
Intelligence-Led Security in an Age of Information OverloadHaving more intelligence does not guarantee better security decisions. Mike Evans, Director of the Risk Intelligence Center at Securitas Risk Intelligence, explains why organizations often struggle to turn growing volumes of threat data into meaningful action. Mike shares how intelligence-led security helps organizations move from reactive reporting to proactive decision-making. He also explains why context,…
-
The Strategy Behind High-Performing Safety CulturesToo often, organizations measure safety by what went wrong instead of what must go right. Shawn Galloway, Best-Selling Author and CEO of ProAct Safety, explains how leaders can focus on the behaviors, decisions, and systems that create stronger safety performance. Shawn challenges leaders to look beyond injury rates and “let’s fail less” thinking to focus…
-
How Macy’s, Inc. Executes Crisis Management at ScaleWhat does crisis management look like when you’re responsible for over 90,000 employees across hundreds of locations? At Macy’s, Inc., there’s no one-size-fits-all response. Vamsi Revuru, Lead for Enterprise Resiliency and Crisis Management, shares how his team navigates fast-moving incidents and large-scale disruptions. He explains how Macy’s executes crisis management in real time, where centralized…
