Incorporating External Communications Into Crisis Management
Effective external communications are a critical part of crisis management. But when a crisis event occurs, many companies struggle with acquiring factual information and responding in a way that doesn’t cause undue panic.
In this episode, Larry Robert, VP of Business Continuity and Risk Management at Rockland Trust, joins Peter to break down the challenges of external communication and offer advice on how companies should approach it.
What we talked about:
- The framework for building an effective business continuity program
- Common internal and external communication challenges and how to solve them
- Implementing a mass notification tool for faster crisis response
- The importance of crisis management training for employees
Resources mentioned during the podcast:
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by subscribing to The Employee Safety Podcast on Apple Podcasts, Spotify, or here.
More Episodes You May Be Interested In
-
Introducing the FUTURE Operations Center ModelMany organizations have strong risk functions, but when disruption hits, siloed teams continue to operate without a unified model. Bruce McIndoe, a global risk advisor with decades of experience, explains why this gap makes it harder to respond quickly and effectively when it matters most. Bruce outlines how organizations can move toward a joint, multidisciplinary…
-
Understanding the Rise in Executive TargetingThreats toward business leaders are rising, and security teams are starting to see the shift firsthand. Bob Hayes, Managing Director and Founder of the Security Executive Council (SEC), shares what his team uncovered after analyzing new data on executive targeting. In this episode, Bob explains what’s driving the surge in incidents, how executive exposure is…
-
How to Build a Proactive Protective Intelligence ProgramCorporate security is at a turning point. With rising acts of violence and grievance-driven threats, protective intelligence is no longer confined to executive protection. Melissa Newberg, Global Head of Intelligence at Seerist, explains why it’s becoming the standard operating model for modern security teams. Drawing on her experience building a protective intelligence program at Meta,…
