The Main Types of Workplace Violence and 6 Steps to Mitigate Risks
There are many types of workplace violence, from verbal abuse to homicide. This post discusses the four primary types of workplace violence and covers six steps your organization can take to improve employee safety.
- What Is Considered Workplace Violence?
- Main Types of Workplace Violence
- Workplace Violence Risk Factors
- 6 Steps You Can Take to Combat Workplace Violence
- Final Thoughts
On a cold Friday in February 2019, dozens of employees were hard at work performing their typical duties at a manufacturing plant in Illinois. Everything was normal until roughly 1:20 that afternoon when gunfire erupted in the offices. A disgruntled former employee returned to seek revenge against the company that fired him weeks prior, and in the process, took the lives of five of his former colleagues. One was a 21-year-old intern working his first day at the company. Only after a gunfight with local law enforcement was the perpetrator stopped. Sadly, this senseless act of workplace violence is just one of millions that occur every year across the country.
No business wants to think about the types of workplace violence that might occur at their workplace. But each year, more than 2 million American employees report having been a victim of various types of workplace violence. According to the U.S. Bureau of Labor Statistics, 841 workers were fatally injured in work-related attacks and physical assaults in 2019. To put that into perspective, that’s nearly 16 percent of the 5,333 workplace fatalities from the same year. These incidents, which occur coast-to-coast and impact virtually every industry, drive home how important it is for businesses to stay vigilant against violence in the workplace.
In this post, we’ll discuss the primary types of workplace violence, various risk factors associated with acts of violence, and six steps you can take to combat violence at your workplace.
What Is Considered Workplace Violence?
Workplace violence may seem easy to identify, but it’s important to distinguish between workplace violence and other types of emergencies.
According to the U.S. Department of Labor, “Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the worksite.” Workplace violence is unique among threats to businesses in that a person causes it, be they a coworker, contractor, customer, or former employee, and it can happen anywhere inside or outside the office. It can also happen at any time and manifests itself as anything from verbal harassment to homicide. Businesses need to be aware of these variables to prevent workplace violence.
Before we discuss specific risk mitigation strategies, it’s important to first understand the different types of workplace violence and what each might look like at your office or worksite.
Main Types of Workplace Violence
The National Institute for Occupational Safety and Health (NIOSH) categorizes the types of workplace violence into four buckets:
- Criminal intent: These crimes include robbery, trespassing, shoplifting, and terrorism. The people committing the crime have no relationship with the business or its employees.
- Customer/client: A customer or client becomes violent while interacting with the business. According to the NIOSH, employees in the healthcare industry are at the highest risk for this type of interaction. Law enforcement officers, teachers, and flight attendants are also at a heightened risk.
- Worker-on-worker: This type of workplace violence is perpetrated by an employee or past employee who attacks or threatens another employee (past or present).
- Personal relationship: Generally, this perpetrator has a personal relationship with the victim (but not the business). Women are overwhelmingly victims in this category. This type of workplace violence can also be considered domestic violence if the parties live together.
Workplace Violence Risk Factors
The impact of workplace violence incidents is not felt evenly across all industries.
According to the Occupational Safety and Health Administration (OSHA), workplace homicides are most common in retail workers, followed by service providers and government workers. Businesses are affected differently by violent acts depending on their risk factors. Some of these factors include exchanging money with the public or working with unstable, volatile people.
It is especially important to know who enters your work environment as most workplace homicides (85%) involve a perpetrator who has no known relationship to the business or its employees. Other scenarios that place employees at higher risk include workers leaving late at night and businesses located in high-crime areas.
Additionally, professionals who provide personal services such as customer service reps, lawyers, social workers, and health care providers may be at an increased risk of violence. Healthcare and social workers are especially targeted—NIOSH data suggests as much as 73 percent of roughly 25,000 assaults in the workplace were in health and social service environments. Taxi drivers and police officers face fatal injury more often than most other professions, but, perhaps surprisingly, so do hospitality managers. It is important to know what risk factors are relevant to your business and employees in order to prevent workplace violence.
6 Steps You Should Take to Combat Workplace Violence
Striving to prevent workplace violence is every business owner’s duty and responsibility. According to the OSHA Act of 1970, workers have a right to labor in an environment that does not pose a risk of serious harm. Below are six steps your organization can take to reduce the risk of workplace violence and help provide a safer environment for your people.
Step #1: Create a workplace violence prevention program
The first step toward preventing workplace violence is to create policies for employees that outline what is acceptable behavior and what is not.
These policies can include the most common types of workplace violence, non-discrimination, racial or sexual harassment, drug and alcohol use, and safety procedures. Distribute the policies to all levels of the workplace, including employees, managers, leadership, and contract workers. In addition, make sure you carefully establish a complaint process and communicate this process in your policies.
One important example of such is a zero-tolerance policy. This means that violent behavior will not be tolerated in the workplace in any way and empowers employees to raise their concerns about potentially violent individuals and stop violence before it starts. By incorporating a zero-tolerance policy into your emergency plan, you reduce the risk of violent incidents.
Step #2: Assess and improve physical security
In addition to policies, employers can work to prevent workplace violence by improving security measures such as lighting, premises security, and even data security (to prevent unauthorized use of employer computer systems).
Employers should conduct a risk analysis to understand potential vulnerabilities that could be exploited to gain access to your facilities. Ensure exterior areas are well lit to deter and detect potential intruders. Pay particular attention to areas that are naturally darker than others. When installing or adding security cameras, look for opportunities to improve sight lines to maximize coverage for each unit you install.
Step #3: Limit access to non-employees
Strangers—with no relationship with the company—commit 85 percent of workplace homicides. Employers should limit visitors who have no business being on campus to avoid violence entering the workplace from outside. This step also helps prevent “crimes of opportunity” where violence occurs because a door or gate was left unsecured.
Steps many businesses take to limit visitors:
- ID cards for employees and visitors
- Sign-in desk
- Access card entry systems
- Video surveillance (inside and outside)
- Security guards who patrol the facility and grounds
- Ensure security is aware of any protective or restraining orders employees may have against others
- Metal detectors at building entry points
- Uber/Lyft reimbursement for employees who normally walk or bike to work but have to work late
Step #4: Train employees on safety awareness
Set up training sessions to help employees understand the threat of intruders and the very real risks they present. In addition, encourage employees to report suspicious visitors or potential acts of violence. For instance: Who should employees tell and what details are important? This type of reporting should be specific. Every minute counts when a potentially life-threatening situation is occurring.
In some situations, employees can also help defuse dangerous situations by de-escalating the conversation and dispersing tension. This can avoid violent confrontation before it starts.
Step #5: Ensure lone workers are protected
Lone workers such as real estate agents, social workers, and health care workers should be equipped with life-saving technology. Look for modern, mobile-friendly software designed to enhance lone worker safety in life-threatening or dangerous situations.
For example, with AlertMedia’s lone worker solution, employees can signal for help by pressing a panic button or by using a timed monitoring session. When a user presses the panic button or the timer expires, an alarm is triggered and AlertMedia’s Monitoring Team immediately receives the signal. We’ll dispatch law enforcement to the user’s exact location or follow the steps outlined in your emergency action plan.
Step #6: Communicate effectively
Relating critical information is vital in preventing workplace violence. Make sure teams are meeting regularly to discuss their work and to air any unresolved tensions or disagreements. By doing so, employees can ease strained relationships that might one day boil over into violence.
For example, after the Aurora shooting mentioned above, several employees recounted that the shooter made violent threats to employees and police before being fired. Those incidents were not reported since they were considered “typical” behavior for that employee. Those small details might have been able to make a difference between life or death in that case.
To avoid this, teach employees to discuss their differences appropriately and encourage each employee to be open-minded with their fellow team members. Human resources should monitor teams and step in if tensions are so high that violence is possible. Work toward a quick resolution of conflicts.
While the vast majority of cases do not make the news, millions of organizations are affected by workplace violence every year. It is every employer’s responsibility to put plans in place to prevent workplace violence. Take steps now to mitigate the risk of danger and improve overall workplace safety.