how smartphones help us
Safety and Security Apr 18, 2019

How Smartphones Can Save Live: Business Use Cases

Smartphones can do much more than send and receive calls in an emergency. Now your employees’ phones can provide instant access to help when emergencies occur.

In the event of an emergency, businesses need a quick and reliable way to notify their people and keep them safe. Whether your workers are disconnected from a physical office or you need to keep them informed during a critical incident, smartphones can help ensure employee safety.

Workers are rarely away from their phones, which transforms an everyday device into a life-saving tool. Every business could benefit from adopting an emergency notification system, regardless of whether their employees are in the office or out in the field.

But first, let’s look at how mobile device communication can benefit employees working in isolation.

Lone Worker Safety

Some occupations demand that employees venture out on their own. Truckers, traveling salespeople, construction crews, and social workers in the field are occupations that can be spread across multiple sites and locations. These lone workers are vulnerable due to their isolation and subsequent communication hurdles.

In the event of a work-related accident, the inability to signal for help can quickly become a life or death situation. Ensuring the safety of lone workers, who often face unforeseen threats, becomes a paramount concern for employers looking to protect their people and fulfill their duty of care.

“While prevention is the ultimate goal, there must also be tools in place to provide rapid help when accidents occur.” — Stephen Westley, Director, Global Mobile Communications

Fortunately, there are emergency notification systems available that can help businesses stay connected to lone workers in the field. These same solutions can also keep every worker (remote or not) in the loop during a critical event.

Here are just a few of the lone worker roles where such a tool could be life-saving:

  • Field technicians
  • Social workers visiting clients
  • Home health care workers
  • Construction workers
  • Delivery personnel
  • Traveling salespeople
  • Utility workers
  • Real estate agents

All of these occupations share one pain point in common: the nature of their work places them in compromised situations. They’re on the road, working long hours at remote sites, and entirely dependent on mobile devices to stay in touch.

Safety in the Palm of Their Hand

Relying on antiquated channels for emergency communications means putting lone workers at risk. Phone trees, email, and/or dispatchers are simply insufficient methods for staying connected to remote workers. The flow of communication on these channels can be slow, delaying critical messaging and help.

Put simply: A mobile device is an employee’s lifeline. Communication is essential during an emergency, so the technology powering a notification system needs to be robust, reliable, and effective.

Common dangers lone workers face:

  • Work-related injury requiring medical assistance
  • Lost in a remote location
  • Attacked by an upset client or violent assailant
  • Trapped or stuck while on the job
  • Vehicular accident
  • Heart attack, seizure, or other medical issues

The examples above are a mere sampling of the various ways lone workers could find their lives in jeopardy. Fortunately, there are affordable emergency communication solutions on the market that provide both employer and employee peace of mind.

Who Can Benefit?

While some industries are more at risk than others, no organization is immune. Because most workers are rarely without their smartphones, a mobile device can be seen as an accessible safety tool. If an incident occurs at a location without landlines, your workers need a way to immediately contact you or notify the proper authorities.

But anyone in the workforce is a candidate for a mass notification solution, whether or not they’re disconnected from a physical office. For example, promptly notifying your people during a severe weather office closure could literally save lives.

According to a University of Georgia study, more than 800 people die every year in winter-related motor vehicle deaths. Many of the victims are middle-aged workers who feel obligated to trek into work in dangerous conditions.

They feel this pressure even if their office is closed because they haven’t been properly notified by their employer. If their organization had made use of a mass notification system, it could have kept them off the road.

Let’s take a look at a few use cases where smartphones can serve as a life-saving tool. While the first two scenarios focus on lone workers, the third example is relevant to all employees across industries who need to stay informed during a critical incident.

Construction Work Is Dangerous Work

Construction tops the list of the most dangerous occupations, with falls being the leading cause of workplace fatalities. The Occupational Safety and Health Administration (OSHA) reports that out of 4,674 fatalities in the private industry in 2017, 20.7 percent were in construction.

After falls, the most common hazards were: being struck by an object, electrocution, and being caught in or compressed by an object. These unfortunate work-related fatalities are referred to as “The Fatal Four.” But the nature of these jobs doesn’t always involve conventional construction (e.g., building and roadwork).

One of the most dangerous construction occupations with the highest injury rate: elevator installers and repairers. These workers are in close proximity to electrical (and improperly installed) systems that put them at risk for being crushed.

There are measures a business can take to help prevent injuries, such as installing proper scaffolding, but falls and injuries still happen. When they do, companies can leverage smartphone technology to ensure assistance is rapid.

A smartphone app (like AlertMedia’s employee safety monitoring solution) allows workers to notify law enforcement from a locked phone. This zero-button solution works on both iOS or Android. It allows your people to quickly send a distress signal to AlertMedia’s 24/7 monitoring team, who then immediately dispatches to law enforcement.

Social Work Presents Unpredictable Threats

Another sector that stands to benefit from emergency communication technology is social work. These government employees are usually alone, visiting multiple homes every day to check in on clients and investigate reports. Their lives are in constant danger in the hostile environments they enter.

In these situations, a lone worker’s mobile device truly becomes their lifeline. Yet making a call to their office or dialing 911 isn’t always possible when a crisis is sudden and urgent.

Some systems, such as AlertMedia’s lone worker solution, offer an easy-to-use, hands-free solution that allows the user to signal for help by pressing a panic button or by using a timed monitoring session. When the panic button is pressed or the timer expires, an alarm is triggered and AlertMedia’s 24/7 Monitoring Center immediately receives the signal. They can then dispatch law enforcement to the user’s exact location or follow the steps outlined in the organization’s emergency action plan.

A quality lone worker safety app utilizes GPS enabled on the employee’s phone, directing emergency responders to their exact location.

A Bank Kept Its People Safe

Rockland Trust, a full-service commercial bank headquartered in Massachusetts, oversees 1,230 employees. Communicating with them all can be, to put it lightly, a struggle.

In fact, they’ve previously faced real challenges reaching their employees during emergencies. Due to severe winter weather, such as nor’easters and violent storms, they’re no stranger to major operational disruptions.

Employees aren’t always aware of dangerous road conditions, especially if they’ve lost power. This is when an employer has a responsibility to keep their people safe. The bank decided to invest in a mass communication system as a way to quickly and effectively notify employees in the event of an office closure.

Rockland Trust found a solution with AlertMedia, a provider of emergency notification software. The two-way communication system allows the company to send alerts on every employee’s smartphone (or across any device). Their people can then respond with status updates through an easy-to-use, intuitive interface.

They put AlertMedia to the test during a recent winter storm when many of their retail branches lost power and internet connectivity. They were able to quickly and securely notify impacted workers and keep them safe. You can read more about Rockland Trust’s story here.

How Your Smartphone Can Save Lives

Federal agencies, the private sector, and higher education institutions are investing in mobile technologies to help them interact in real time with their employees and give them instant access to each other when it matters most.

AlertMedia is the leader in mass notification software. Our reliable, intuitive, two-way emergency notification system can serve as a lifeline for all workers across industries. With our lone worker solution, your people can stay safe, informed, and connected.

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