How Customer-Centric Leadership Strengthens Organizations From the Inside Out
By looking through the customer lens, businesses can build better products, provide better service, and embody the values of the organizations they serve. So why don’t more providers live up to customers’ expectations?
To celebrate the 100th episode of the show, we invited Christopher Kenessey, CEO of AlertMedia, to discuss his approach to customer-centric leadership. For Christopher, it’s about listening to customers’ challenges and becoming an active part of the solution.
Listen to the episode to learn:
- How to create more value for the people and companies you serve
- The importance of improving the customer experience at each touchpoint
- Why today’s threat landscape is transforming the roles of EHS leaders
- How your customers can be partners in your success (and vice versa)
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
A Leader’s Guide to Building Organizational ResilienceLeadership can play a crucial role in fostering resilience by including employees in important decisions that directly impact their roles. In this episode, organizational resilience expert Dr. Atyia Martin explains why inclusion is critical and provides additional advice for leaders on how to avoid or repair internal dynamics that can hinder resilience. Dr. Martin also introduces…
-
Trends Defining the Future of Enterprise Security Risk ManagementCorporate security risks are evolving in ways that demand new mitigation strategies. Ryan Schonfeld, Co-Founder and CEO of HiveWatch, an AI-driven physical security software platform, draws on his background in law enforcement and global enterprise security to offer a new perspective on how organizations can better manage today’s challenges. From the increasing risk and reach…
-
Security Lessons From a Leading U.S. Blood CenterWhen David Fortino joined New York Blood Center Enterprises—one of the largest nonprofit blood collection and distribution organizations in the U.S.—as Head of Corporate Security, he was tasked with building the company’s first enterprise-wide security program. With 2,300 employees spread across more than 70 locations in 17 states, and a constantly moving fleet of mobile…
