
The Business Resiliency Blueprint for Success
Business resilience is not about bouncing back. It’s about bouncing forward.
This is exactly what Michele L. Turner, Author and Head of Global Business Resiliency at Amazon, realized and channeled into her book, Lessons Learned: Short Stories of Continuity and Resilience.
In this conversation, Michele shares concepts and anecdotes that can help business continuity practitioners build better resiliency programs for their companies and communicate more effectively with their stakeholders.
We discuss:
- Methodologies for creating sustainable resiliency strategies
- The framework of The Three Cs: Clarity, Communication, and Cost
- How to “slow down to speed up”
- The importance of active listening in the planning process
Contact Michele on LinkedIn or Twitter.
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by subscribing to The Employee Safety Podcast on Apple Podcasts, Spotify, or here.

More Episodes You May Be Interested In
- 20 Years Since Hurricane Katrina: Lessons in Emergency Response
This month marks the 20th anniversary of Hurricane Katrina—one of the most devastating natural disasters in U.S. history. When the storm struck the Gulf Coast in August 2005, Bonnie Canal was among the many New Orleanians forced to make an impossible decision: stay or evacuate. In this deeply personal episode, Bonnie reflects on the chaos…
- Inside Capital One’s Operational Resilience Framework
At Capital One, operational resilience is a long-term, companywide investment that prioritizes customer needs. Theresa Reynolds, Senior Director of Operational Risk Management, shares how her team ensures the company can deliver on its promises, even amid disruption. From mapping essential services to tackling third-party risk, she breaks down the pillars of Capital One’s resilience framework….
- A Collaborative Approach to Better Business Continuity
Business resilience isn’t built overnight; Joel Navarro knows that better than most. As Vice President of Global Business Resiliency at East West Bank and President of the North Texas Chapter of ACP, Joel is widely recognized as a go-to expert in business continuity. In this episode, Joel explains how close collaboration with business units leads…