Social Media Intelligence
Monitor and assess emerging risks before they escalate.
Trusted by Thousands of Organizations Worldwide
Stay Ahead of Threats Online
Stay Informed at Every Level
Get global coverage across 10 million records daily from 45+ fringe and mainstream sources, including images, videos, and podcasts.
Uncover Shifts in Perception
Analyze sentiment with proprietary AI models that surface how public opinion evolves around your brand, people, and key topics.
Pinpoint Critical Conversations
Cut through the noise of social chatter by creating precise queries using AI-assisted or Boolean search.
Identify & Track
Individuals of Interest
Individuals of Interest
Get a unified view of an individual's connected online activity with direct links to original source content.
Turn Online Chatter Into Actionable Intelligence
Uncover potential threats with advanced social media monitoring and filtering built for security teams.
Keyword Monitoring
Track mentions across 45+ fringe social and dark web platforms, including archived and multimodal content.
Sentiment & Trend Analysis
Automatically label content as hateful, violent, or negative—and filter by source and tone to prioritize effectively.
Digital Identity Mapping
Aggregate user activity across platforms to monitor individuals of interest with clarity and context.
AI-Assisted Search Builder
Easily create complex investigations using guided natural language or Boolean inputs.
Full Features And Capabilities
Social Media Intelligence features
- Filter by sentiment and source
Filter by sentiment and sourcePrioritize critical posts with advanced filtering capabilities. - Search in any language Search in any languageSurface insights globally, no matter the language used.
- Track new mentions automatically Track new mentions automaticallyGet alerted as new, related content matches your criteria.
- Monitor fringe and mainstream
sourcesMonitor fringe and mainstream sourcesTrack 45+ social and dark web platforms for relevant content. - Build AI-assisted search queries Build AI-assisted search queriesUse intuitive tools or Boolean logic to find key mentions.
- Categorize by tone and sentiment Categorize by tone and sentimentLabel content as hateful, violent, or otherwise concerning.
- Track individual online activity Track individual online activitySee a user’s connected posts with direct source links.
- Customize monitoring dashboards Customize monitoring dashboardsFocus on specific topics, people, or emerging narratives.
- Generate summaries automatically Generate summaries automaticallySummarize findings with AI and include recommended next steps.
Platform-wide capabilities
- Visual Intelligence Visual IntelligenceA high-performance map with flexible geofencing, custom views, pre-loaded data layers, import third-party or custom-built data layers.
- API access for customization
- Platform integrations Platform integrationsIntegrate with other systems like security, BCP, TMS.
- Full-featured mobile app Full-featured mobile appMobile for admins and employees (iOS and Android apps).
- Customizable admin roles and access settings
- Simplified data syncing with HRIS Simplified data syncing with HRISAutomatically sync your people data via Active Directory, CSV files, or SFT.
- Dynamic groups Dynamic groupsAutomate user group creation and updates to ensure data integrity.
- Single Sign-On with Automated User
ProvisioningSingle Sign-On with Automated User ProvisioningLeverage your existing user authentication process and manage your users through Azure AD or Okta. - In-platform data masking In-platform data maskingMask sensitive personal data within the platform for specific admin levels.
- GDPR, CCPA, SOC2 Type 2, ISO 27001 compliance
- Enterprise-level data encryption
- Dedicated success team Dedicated success team24/7 live, world-class support. Get answers fast with an average response time under 10 minutes.
- Ongoing enablement and insights Ongoing enablement and insightsAccess to training resources, best practices, AlertMedia Academy courses, and AlertMedia Exchange customer forum.
“By far, AlertMedia’s combination of high-speed notifications and threat intelligence has proved to be the most agile tool we’ve used to date.”
Penny Neferis,
Director of Business Continuity and Emergency Response, JetBlue
AlertMedia Works Seamlessly With Your Systems
Easily connect with your existing systems and solutions for a fast, reliable response.
Fusion
Integrate with risk platforms to centralize threat insights, streamline response workflows, and improve organizational resilience.
Rockdove
Integrate with risk platforms to centralize threat insights, streamline response workflows, and improve organizational resilience.
Ontic
Integrate with risk platforms to centralize threat insights, streamline response workflows, and improve organizational resilience.
SAP Concur
Ingest travel itineraries and real-time location data from booking tools to monitor and support employees on the move.
Navan
Ingest travel itineraries and real-time location data from booking tools to monitor and support employees on the move.
Oracle PeopleSoft
Sync employee contact data from HRIS and identity tools to ensure accurate, real-time targeting and delivery of critical communications.
Egencia
Ingest travel itineraries and real-time location data from booking tools to monitor and support employees on the move.
AMEX GPT
Ingest travel itineraries and real-time location data from booking tools to monitor and support employees on the move.
Fox World Travel
Ingest travel itineraries and real-time location data from booking tools to monitor and support employees on the move.
International SOS
Pair with AlertMedia to enhance your travel risk program with global medical and security support services.
BCD
Ingest travel itineraries and real-time location data from booking tools to monitor and support employees on the move.
Traxo
Ingest travel itineraries and real-time location data from booking tools to monitor and support employees on the move.
LenelS2
Connect access control systems to automate alerts based on badge activity and gain greater context during physical security events.
Genetec
Connect access control systems to automate alerts based on badge activity and gain greater context during physical security events.
Workday
Sync employee contact data from HRIS and identity tools to ensure accurate, real-time targeting and delivery of critical communications.
Azure
Sync employee contact data from HRIS and identity tools to ensure accurate, real-time targeting and delivery of critical communications.
ADP
Sync employee contact data from HRIS and identity tools to ensure accurate, real-time targeting and delivery of critical communications.
Okta
Sync employee contact data from HRIS and identity tools to ensure accurate, real-time targeting and delivery of critical communications.
Ceridian
Sync employee contact data from HRIS and identity tools to ensure accurate, real-time targeting and delivery of critical communications.
Avigilon
Connect access control systems to automate alerts based on badge activity and gain greater context during physical security events.
Riskonnect
Integrate with risk platforms to centralize threat insights, streamline response workflows, and improve organizational resilience.
What Customers Are Saying
The Minnesota Twins Hit a Home Run in Safety With AlertMedia
“The more we dug into AlertMedia, the more value we uncovered.”
Jeff Beahen
Senior Director of Security
Thales Group Takes a Proactive Approach to Employee Safety With AlertMedia
“AlertMedia takes the legwork out of monitoring and vetting relevant threat signals.”
Judy Weber
Vice President of Operations and Ambition Boost
Whataburger Builds a Bigger, Better Emergency Response Strategy With AlertMedia
“With AlertMedia’s threat intelligence solution, we get a plethora of information about our restaurant locations and what’s happening in their immediate vicinity.”
Ron Derrick
Corporate Senior Emergency Manager of the Whataburger Command Center
The Minnesota Twins Hit a Home Run in Safety With AlertMedia
“The more we dug into AlertMedia, the more value we uncovered.”
Thales Group Takes a Proactive Approach to Employee Safety With AlertMedia
“AlertMedia takes the legwork out of monitoring and vetting relevant threat signals.”
Whataburger Builds a Bigger, Better Emergency Response Strategy With AlertMedia
“With AlertMedia’s threat intelligence solution, we get a plethora of information about our restaurant locations and what’s happening in their immediate vicinity.”
Manage Risk & Your Response From a Single Platform
Trade complexity for clarity with an integrated platform built for end-to-end preparedness.
Travel Risk
Management
Learn More Management
Travel Risk
Management
Management
Keep your on-the-go employees safe and informed.
Learn More Mass
Notification
Learn More Notification
Mass
Notification
Notification
Get the right message to the right people, every time.
Learn More Threat
Intelligence
Learn More Intelligence
Threat
Intelligence
Intelligence
Stay ahead of risks with real-time, expert-vetted alerts.
Learn More Employee Safety
Monitoring
Learn More Monitoring
Employee Safety
Monitoring
Monitoring
Transform any cell phone into a lone worker safety device.
Learn More Incident Response
Learn More 
Incident Response
Keep teams aligned and moving through any disruption.
Learn More “Our people are our primary asset. We’re focused on reducing business risk through resilience—and AlertMedia allows us to take a proactive approach to monitoring threats.”
Roger Garate,
Business Continuity Manager at Leukemia and Lymphoma Society
Best Functionality
Incident Management
Incident Management
Best Enterprise Results
Best Ease
of Use
of Use
Best Customer Support
Built for the Risks You Can’t See Coming
Identify concerning conversations, sentiment, and misinformation campaigns so your team can investigate quickly and reduce risk.
Frequently Asked Questions
- What is social media intelligence, and how does it support crisis management? Social media intelligence tools analyze social media data in near real time to surface early indicators of risk. By transforming public data into actionable insights, security teams, and crisis managers can make faster, more informed decisions that reduce response time and limit impact.
- Which social networks and platforms do you monitor?We monitor 45+ sources, including mainstream and lesser-known social networks, fringe forums, and dark web communities. This helps surface critical social media posts and public activity across a wide range of social media accounts and platforms—many of which are often missed by traditional tools.
- How does this support brand reputation and business decisions? Track how narratives evolve around your company, people, and products with advanced sentiment analysis. Social media monitoring helps your team respond to reputational threats early and use those insights to guide communications strategies and business decisions.
- Can this tool be used by law enforcement or government agencies? Yes. Law enforcement and public safety agencies can use the platform to collect social media data, monitor persons of interest, and support OSINT workflows. Our data collection and filtering capabilities help surface only the most relevant, reliable content.
- How does this compare to traditional social media listening tools? Traditional listening tools focus on mainstream platforms and raw volume, often missing what’s happening in fringe or unmoderated spaces. AlertMedia’s Social Intelligence gives you real-time access to both high-profile social networks and those hidden corners of the web. Rather than relying on pre-curated feeds, you use our AI-assisted query builder—Boolean or natural language—to tailor searches to your exact needs. That way, broad terms like “Trump” won’t drown you in noise, and you’ll surface relevant mentions, sentiment context, and direct links to original posts from every channel you choose.
- Can I track specific people or social media accounts? Absolutely. You can build custom searches to monitor individuals, influencers, or groups of interest across social media platforms. See their connected activity and access original social media posts with direct source links.
- How does this help organizations make informed decisions? By turning unstructured social media data into structured intelligence, AlertMedia gives security and communications teams a clearer view of what’s unfolding. The result is faster, more confident decision-making backed by near real-time information.
- What teams benefit from social media intelligence tools? Social media intelligence supports a range of functions—including executive protection, brand marketing, crisis management and, corporate security. Any team that relies on early warning and trend awareness can benefit from its insights.
