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Safety and security leaders need relevant, accurate metrics to properly evaluate the effectiveness of their systems and processes. Some systems are not designed to generate metrics at all, so it’s up to the organization to develop reporting systems from scratch.

Scott Napier, Global Systems and Technology Lead at Zendesk is tackling this by capturing data that enables him to justify expenses, track GSOC operator response times, and increase efficiency.

In this episode, Scott discusses how he aligned cross-functional priorities and operations to ensure a consistent security program across the organization. Listen in to learn how to:

  • Structure security policies and procedures
  • Prioritize system updates for a fast-growing company
  • Develop a cohesive access management and badging process
  • Help GSOC operators identify and respond to security threats more efficiently

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.

You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.

Scott Napier, Zendesk
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