How Zendesk Aligns Systems and Security
Safety and security leaders need relevant, accurate metrics to properly evaluate the effectiveness of their systems and processes. Some systems are not designed to generate metrics at all, so it’s up to the organization to develop reporting systems from scratch.
Scott Napier, Global Systems and Technology Lead at Zendesk is tackling this by capturing data that enables him to justify expenses, track GSOC operator response times, and increase efficiency.
In this episode, Scott discusses how he aligned cross-functional priorities and operations to ensure a consistent security program across the organization. Listen in to learn how to:
- Structure security policies and procedures
- Prioritize system updates for a fast-growing company
- Develop a cohesive access management and badging process
- Help GSOC operators identify and respond to security threats more efficiently
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
The Gap Between AI Adoption and Real-World ApplicationAI adoption is accelerating, but many organizations still lack the governance and domain expertise needed to use it effectively. Jason Hoss, a risk and resilience practitioner, shares what he’s seeing across risk and continuity teams as they work to operationalize AI. This conversation goes deeper into how companies are applying AI in real workflows. Jason…
-
The A.L.I.V.E. Program: How to Respond Effectively to Workplace ViolenceIn a moment of crisis, your first reaction can determine everything. Michael Julian, founder of the A.L.I.V.E. Active Shooter Survival Training Program, shares his proven mental and physical techniques for surviving an active shooter scenario. Michael walks through the A.L.I.V.E. framework, a practical approach that equips employees with skills and confidence to navigate any act…
-
2026 FIFA World Cup: Risks Every Organization Should KnowThe 2026 FIFA World Cup will be the largest and most complex tournament in the event’s history, spanning three countries and 16 host cities. With that scale comes a wide range of risks that extend far beyond the stadiums, impacting employees, travelers, and operations alike. Sara Pratley, Senior Vice President of Global Intelligence at AlertMedia,…
