Whataburger’s Best Practices for Emergency Management
Whataburger is a household name and a staple of communities across the country. With 860 quick-service restaurants in 14 states and more than 50,000 employees to protect, safety is a top priority for the beloved burger chain 24/7.
Ron Derrick, Corporate Senior Emergency Manager, leads Whataburger’s robust command center and is responsible for all escalated incidents at the restaurants, learning centers, and corporate offices. His passion for emergency management was inspired by his 30-year career in fire and EMS, and he incorporates that passion into Whataburger’s preparedness and response plans to help mitigate issues before they happen.
In this episode, Ron describes:
- How Whataburger’s contact center serves as a “911” for all locations to ask questions or report disruptions
- The structure of Whataburger’s command center that triages any escalated incidents
- Why an effective communication matrix expedites crisis response and recovery
- The importance of continuously monitoring and identifying threats to stay ahead of potential emergencies
- How Whataburger supports their local communities after natural disasters
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
Understanding Your Organization’s Climate Risk ExposureMost organizations understand climate risks. Few know how to measure them. Jay Dunne has spent his career helping organizations understand and respond to complex risks across security operations, crisis response, and strategic intelligence. In this episode, Jay shares how intelligence, data, and collaboration can help organizations better understand their risk exposure to climate-driven disruptions. Episode…
-
OSAC’s Blueprint for Global Security CollaborationSecurity threats don’t respect borders, industries, or organizational charts. That’s why for the past 40 years, OSAC has connected government agencies and security professionals from U.S. private-sector organizations operating abroad to share intelligence, strengthen preparedness, and help organizations operate safely around the world. What began as a small advisory council—established by the U.S. Department of…
-
Preparedness Lessons From 30 Years of Emergency ResponsePreparedness works best when it is practical, adaptable, and built on strong relationships. Arthur Ditzel, System Director for Emergency Management and EMS Outreach at Westchester Medical Center Health Network, draws on more than 30 years of experience in EMS, fire service, and healthcare emergency management to share lessons from both major crises and everyday emergencies….
