Inside Uber’s Incident Response Plan
Wellness checks and surveys are essential to any crisis communication plan, but what happens when an employee responds that they need assistance? In this episode, Ashley Guest, Head of Strategic and Operational Solutions for Trust and Security at Uber, explains how the company built a global support model to ensure that impacted employees receive the help they need after an incident.
Ashley breaks down how Uber aligns regional teams to deliver consistent resources, improve data transparency, and build real-time support systems to fulfill duty of care across its global footprint.
Key takeaways:
- How Uber’s GSOCs support employees across 90+ countries
- Real-world examples of the company’s global support model in action
- The importance of developing valuable partnerships with vendors
- How Uber improved its employee data process to ensure accuracy with emergency communications
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Spotify or Apple Podcasts.
More Episodes You May Be Interested In
-
Security From Scratch: Tips on Building Scalable StrategiesJared Greene brings a unique blend of federal law enforcement experience and corporate security expertise to his role as Head of Global Security and Safety at Vuori. Tasked with building a comprehensive safety program from scratch, Jared has implemented a scalable strategy that protects employees, assets, and operations across a rapidly growing global footprint. In…
-
How the NCAA Mitigates Risk for Championship EventsJeff Stoll, Associate Director of Championships, Safety and Security, at the National Collegiate Athletic Association (NCAA), oversees safety efforts for 90 college sports championships annually. Jeff brings 15+ years of experience in law enforcement and public safety, a love for live sporting events, and passion for ensuring the safety of staff, players, and fans. In…
-
From FBI to Corporate Security: How Kurt McKenzie Stays Ahead of Emerging ThreatsKurt McKenzie, Director of Physical Security at a major global tech company and retired FBI Supervisory Special Agent, has spent decades investigating financial crimes, terrorism, and organized crime. Now in the private sector, he applies that experience to help his company detect and mitigate risks. Kurt shares how his law enforcement background shapes his approach…
