How Communication Supports Continuity of Care During Emergencies
Mental health crisis services must be operational 24/7/365 to support communities, even during an emergency or severe weather event. But without effective communication, continuity of care can be compromised.
For Integral Care, the authority on local mental health and developmental disabilities in Austin, Texas, communication is the key to protecting employees and keeping vital programs up and running, no matter what.
In this episode, Teresa Williams, Director of Clinical Services, and David West, Associate Director of Integrated Systems of Care at Integral Care, share:
- Why they adopted a plain language system for emergency response
- Why communication should be a continuous area of improvement
- How to support staff through workforce quality and satisfaction committees
- How training builds employee competence and confidence
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
Rethinking Workplace Violence Prevention in HealthcareHealthcare consistently ranks among the highest-risk industries for workplace violence, raising the stakes for how organizations protect caregivers and patients. Eric Sean Clay, Vice President and Chief Security Officer at FMOL Health, is helping one of Louisiana and Mississippi’s largest health systems meet that challenge. Eric shares how FMOL Health is investing in prevention and…
-
2026 U.S. Midterm Elections: Key Risks for OrganizationsThe 2026 U.S. midterm elections are approaching, and with them come a multitude of potential threats that could impact organizations throughout the election cycle. Sara Pratley, SVP of Global Intelligence at AlertMedia, breaks down the election-related risks her team of analysts are tracking, and shares practical steps leaders can take to protect their people and…
-
How to Build Your Security Team’s Internal BrandRobby Dunn-Bernstein, Head of Global Safety, Security, and Intelligence at a major technology company, believes a strong internal brand can help security teams earn greater influence and become more valuable partners to the business. Robby shares how his team built that brand around being innovative, trusted, and reliable. To strengthen security’s brand across the business,…
