Shorten down times, prevent data loss, and maximize productivity
Schedule a Call to Learn More About Our IT Outage Hotline Service
IT-related emergencies like data breaches, malware attacks, and system outages aren’t confined to normal business hours, leaving a potentially expensive gap in your company’s communication plan when the workday ends. AlertMedia’s IT outage hotline allows your employees to easily report any critical IT situation, ensures the right parties are reached, and automatically executes your pre-defined IT outage communication procedures—24/7/365.
“After more than a decade working in and managing 911 call centers, I can unequivocally say AlertMedia helps emergency personnel respond faster, more effectively, and with more information. Average 911 calls require a caller to stay on the line 6 minutes just to get enough details to dispatch units to the scene. At AlertMedia, we are able to provide emergency personnel with the information they need to respond in approximately half that time”– Heather Deason, Monitoring Operations Director, AlertMedia
Designed to Accelerate Recovery and Minimize Confusion
When a major IT outage occurs, the details matter. Misinformation can lead to a delayed response—resulting in longer recovery times that hurt company-wide productivity. With AlertMedia, a highly trained monitoring specialist is available 24/7/365 to answer the call, collect pertinent information, and immediately inform all relevant parties—providing them with critical details so they are better prepared to respond and remedy the situation.
IT “Action Plans” Tailored to Your Business
Eliminate the frantic “Who’s taking care of this?” texts and email chains. With AlertMedia, you’ll work with a dedicated Customer Success Manager to create custom “action plans” tailored to your IT outage protocols. Each action plan includes pre-built messaging, required tasks, and a dedicated set of emergency contacts for our monitoring team to reach out to in the event of an IT outage.
Best-In-Class Technology Ensures an Immediate Response Every Time
By combining a 24-hour hotline with AlertMedia’s industry-leading emergency communication software, IT-related threats impacting employees become easily actionable. Communicate with employees working to fix the issue over multiple channels like text, email, and voice—all with just a few clicks or taps from any device.