IT Outage Hotline: An Extension of Your Team Available 24/7

Shorten down times, prevent data loss, and maximize productivity

Schedule a Call to Learn More About Our IT Outage Hotline Service

IT Outage Notification
Streamline your communications during critical IT emergencies

IT-related emergencies like data breaches, malware attacks, and system outages aren’t confined to normal business hours, leaving a potentially expensive gap in your company’s communication plan when the workday ends. AlertMedia’s IT outage hotline allows your employees to easily report any critical IT situation, ensures the right parties are reached, and automatically executes your pre-defined IT outage communication procedures—24/7/365.

Reliable, direct line to report any critical IT event
Full-featured mobile app for admins and employees
Trained monitoring experts on call 24/7/365
Two-way communication across multiple channels
Notifies relevant parties of an IT outage
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Instantly executes your IT outage response plan
Trusted by Leading Organizations
DHL
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“After more than a decade working in and managing 911 call centers, I can unequivocally say AlertMedia helps emergency personnel respond faster, more effectively, and with more information. Average 911 calls require a caller to stay on the line 6 minutes just to get enough details to dispatch units to the scene. At AlertMedia, we are able to provide emergency personnel with the information they need to respond in approximately half that time”

– Heather Deason, Monitoring Operations Director, AlertMedia
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Designed to Accelerate Recovery and Minimize Confusion

When a major IT outage occurs, the details matter. Misinformation can lead to a delayed response—resulting in longer recovery times that hurt company-wide productivity. With AlertMedia, a highly trained monitoring specialist is available 24/7/365 to answer the call, collect pertinent information, and immediately inform all relevant parties—providing them with critical details so they are better prepared to respond and remedy the situation.

IT “Action Plans” Tailored to Your Business

Eliminate the frantic “Who’s taking care of this?” texts and email chains. With AlertMedia, you’ll work with a dedicated Customer Success Manager to create custom “action plans” tailored to your IT outage protocols. Each action plan includes pre-built messaging, required tasks, and a dedicated set of emergency contacts for our monitoring team to reach out to in the event of an IT outage.

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Best-In-Class Technology Ensures an Immediate Response Every Time

By combining a 24-hour hotline with AlertMedia’s industry-leading emergency communication software, IT-related threats impacting employees become easily actionable. Communicate with employees working to fix the issue over multiple channels like text, email, and voice—all with just a few clicks or taps from any device.

Eliminate Confusion During IT-Related Emergencies
Communicate Faster and More Efficiently During IT-Critical Events with AlertMedia’s 24/7 hotline
AlertMedia’s best-in-class IT outage hotline solution includes:
  • Intuitive user experience
  • Multi-channel notification delivery
  • Dedicated customer support
  • Monitoring experts available 24/7
  • Two-way communication
  • Notification templates
  • Event pages
  • Full-featured mobile app (iOS and Android)
  • Conference call initiation
  • Dynamic groups
  • Automated data syncs
  • Enterprise security