Business resilience is not about bouncing back. It’s about bouncing forward.
This is exactly what Michele L. Turner, Author and Head of Global Business Resiliency at Amazon, realized and channeled into her book, Lessons Learned: Short Stories of Continuity and Resilience.
In this conversation, Michele shares concepts and anecdotes that can help business continuity practitioners build better resiliency programs for their companies and communicate more effectively with their stakeholders.
- Methodologies for creating sustainable resiliency strategies
- The framework of The Three Cs: Clarity, Communication, and Cost
- How to “slow down to speed up”
- The importance of active listening in the planning process