Podcast Icon

With more than 33,000 locations and 380,000 employees worldwide, Starbucks relies on a team of experienced experts to approach business resilience from all sides. One way the company achieves resilience is by ensuring every employee, from the CEO to store-level, knows their role in an emergency.

This episode features Meghan Murphy, Senior Manager of Crisis Management, and Michelle Kubo, Senior Project Manager of Programs and Strategies at Starbucks. Together, they help support the entire enterprise when there’s a business disruption. For Meghan and Michelle, training, communication, and employee feedback are the keys to achieving and maintaining business resilience at Starbucks.

Listen to learn how the company:

  • Builds trusting employee relationships through mindfulness, inclusion, and empathy
  • Tackles crisis response (with step-by-step priorities)
  • Incorporates employee feedback into interactive training
  • Proactively incorporates safety and security in all aspects of growth

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.

You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.

Starbucks Podcast
Like What You're Listening to?
Subscribe to The Employee Safety Podcast and get automatically updated when we publish new content!
Discover a Better Way to Communicate During Critical Events
With AlertMedia, keeping your workforce safe, informed, and connected during an emergency has never been easier.

Cookies are required to play this video.

Click the blue shield icon on the bottom left of your screen to edit your cookie preferences.

Cookie Notice