The Starbucks Approach to Business Resilience
With more than 33,000 locations and 380,000 employees worldwide, Starbucks relies on a team of experienced experts to approach business resilience from all sides. One way the company achieves resilience is by ensuring every employee, from the CEO to store-level, knows their role in an emergency.
This episode features Meghan Murphy, Senior Manager of Crisis Management, and Michelle Kubo, Senior Project Manager of Programs and Strategies at Starbucks. Together, they help support the entire enterprise when there’s a business disruption. For Meghan and Michelle, training, communication, and employee feedback are the keys to achieving and maintaining business resilience at Starbucks.
Listen to learn how the company:
- Builds trusting employee relationships through mindfulness, inclusion, and empathy
- Tackles crisis response (with step-by-step priorities)
- Incorporates employee feedback into interactive training
- Proactively incorporates safety and security in all aspects of growth
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