The Starbucks Approach to Business Resilience
With more than 33,000 locations and 380,000 employees worldwide, Starbucks relies on a team of experienced experts to approach business resilience from all sides. One way the company achieves resilience is by ensuring every employee, from the CEO to store-level, knows their role in an emergency.
This episode features Meghan Murphy, Senior Manager of Crisis Management, and Michelle Kubo, Senior Project Manager of Programs and Strategies at Starbucks. Together, they help support the entire enterprise when there’s a business disruption. For Meghan and Michelle, training, communication, and employee feedback are the keys to achieving and maintaining business resilience at Starbucks.
Listen to learn how the company:
- Builds trusting employee relationships through mindfulness, inclusion, and empathy
- Tackles crisis response (with step-by-step priorities)
- Incorporates employee feedback into interactive training
- Proactively incorporates safety and security in all aspects of growth
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
- Securing the 2024 Summer Olympic Games in Paris
The 2024 Summer Olympic Games in Paris begin July 26, and ensuring safety for athletes and visitors at the world’s largest multi-sport event is no small feat. Today’s guest, Scott Kim, is the Director of the Office of Protection at the Diplomatic Security Service, the agency that helps protect Team U.S.A. during the Olympic Games….
- The Impacts of AI on Corporate Intelligence
Artificial Intelligence is here—and it’s here to stay. But when it comes to safeguarding employees, do the benefits of AI outweigh the risks? Guest host Sara Pratley sits down with Dean Baratta, Group Regional Security Manager at Microsoft, to discuss how AI and large language models can impact the intelligence and security functions at organizations…
- Best Practices for Scaling and Improving Safety Training in Changing Environments
Bob Smith has more than twenty years of experience in emergency management and communication roles in both the public and private sectors. He currently serves as Director of Service Assurance and Compliance at GCI Communication Corporation, the largest telecommunications carrier for the state of Alaska. Working on large-scale events, including the Olympics, the World Cup,…