The Starbucks Approach to Business Resilience
With more than 33,000 locations and 380,000 employees worldwide, Starbucks relies on a team of experienced experts to approach business resilience from all sides. One way the company achieves resilience is by ensuring every employee, from the CEO to store-level, knows their role in an emergency.
This episode features Meghan Murphy, Senior Manager of Crisis Management, and Michelle Kubo, Senior Project Manager of Programs and Strategies at Starbucks. Together, they help support the entire enterprise when there’s a business disruption. For Meghan and Michelle, training, communication, and employee feedback are the keys to achieving and maintaining business resilience at Starbucks.
Listen to learn how the company:
- Builds trusting employee relationships through mindfulness, inclusion, and empathy
- Tackles crisis response (with step-by-step priorities)
- Incorporates employee feedback into interactive training
- Proactively incorporates safety and security in all aspects of growth
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
Understanding Your Organization’s Climate Risk ExposureMost organizations understand climate risks. Few know how to measure them. Jay Dunne has spent his career helping organizations understand and respond to complex risks across security operations, crisis response, and strategic intelligence. In this episode, Jay shares how intelligence, data, and collaboration can help organizations better understand their risk exposure to climate-driven disruptions. Episode…
-
OSAC’s Blueprint for Global Security CollaborationSecurity threats don’t respect borders, industries, or organizational charts. That’s why for the past 40 years, OSAC has connected government agencies and security professionals from U.S. private-sector organizations operating abroad to share intelligence, strengthen preparedness, and help organizations operate safely around the world. What began as a small advisory council—established by the U.S. Department of…
-
Preparedness Lessons From 30 Years of Emergency ResponsePreparedness works best when it is practical, adaptable, and built on strong relationships. Arthur Ditzel, System Director for Emergency Management and EMS Outreach at Westchester Medical Center Health Network, draws on more than 30 years of experience in EMS, fire service, and healthcare emergency management to share lessons from both major crises and everyday emergencies….
