How Customer-Centric Leadership Strengthens Organizations From the Inside Out

By looking through the customer lens, businesses can build better products, provide better service, and embody the values of the organizations they serve. So why don’t more providers live up to customers’ expectations?

To celebrate the 100th episode of the show, we invited Christopher Kenessey, CEO of AlertMedia, to discuss his approach to customer-centric leadership. For Christopher, it’s about listening to customers’ challenges and becoming an active part of the solution.

Listen to the episode to learn:

• How to create more value for the people and companies you serve
• The importance of improving the customer experience at each touchpoint
• Why today’s threat landscape is transforming the roles of EHS leaders
• How your customers can be partners in your success (and vice versa)

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.

You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.