Business Resiliency at Macy’s—Past, Present, and Future
How does a small team of business resiliency professionals oversee three iconic brands, 850 locations, and 90,000 employees?
For Erica Reed, it’s through streamlining communication. In her role as Business Resiliency Analyst at Macy’s, she and her team are responsible for crisis management, communication, 24/7/365 situational awareness, and business continuity planning.
In this episode, Erica gives great advice on how to:
- Work cross-functionally with other departments
- Resolve gaps and failures in communication
- Orchestrate enterprise training and exercise programs
- Structure business resiliency for a large enterprise
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
Modernizing Executive Protection With Digital and Protective IntelligenceExecutive protection is evolving from traditional bodyguard work to a more intelligent, data-driven discipline that enables organizations to prevent threats before they materialize. Steve Hernandez, CEO of The North Group, shares how modern executive protection programs rely on predictive intelligence, thorough threat assessments, and a clear understanding of the organization’s risk profile. Listen to learn:…
-
Top Threats Shaping Organizational Risk in 2026Organizations faced a record number of interconnected threats in 2025, from global political volatility and multi-city protests to emerging technology disruptions and extreme weather events. The sheer volume and variety of incidents forced leaders to rethink how they monitor risk, protect employees, and maintain business continuity in an increasingly unpredictable world. In this episode, AlertMedia’s…
-
Tips for Improving Your Business Recovery EffortsBusiness recovery plans succeed when they include two crucial components: a prioritized list of operations to restore first and strategies for setting recovery expectations well in advance of an incident. In this episode, Kye Kolar, Business Continuity Manager at Dimensional Fund Advisors, explains why post-incident recovery depends more on empowered employees than on static documents…
