Business Resiliency at Macy’s—Past, Present, and Future
How does a small team of business resiliency professionals oversee three iconic brands, 850 locations, and 90,000 employees?
For Erica Reed, it’s through streamlining communication. In her role as Business Resiliency Analyst at Macy’s, she and her team are responsible for crisis management, communication, 24/7/365 situational awareness, and business continuity planning.
In this episode, Erica gives great advice on how to:
- Work cross-functionally with other departments
- Resolve gaps and failures in communication
- Orchestrate enterprise training and exercise programs
- Structure business resiliency for a large enterprise