Business Resiliency at Macy’s—Past, Present, and Future
How does a small team of business resiliency professionals oversee three iconic brands, 850 locations, and 90,000 employees?
For Erica Reed, it’s through streamlining communication. In her role as Business Resiliency Analyst at Macy’s, she and her team are responsible for crisis management, communication, 24/7/365 situational awareness, and business continuity planning.
In this episode, Erica gives great advice on how to:
- Work cross-functionally with other departments
- Resolve gaps and failures in communication
- Orchestrate enterprise training and exercise programs
- Structure business resiliency for a large enterprise
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
How to Earn Employee Trust in Corporate SecurityTrust is the foundation of every strong security program, according to Joella Dunn-Bernstein, Head of Security at an innovative aviation company. Joella draws on her experiences in intelligence and security operations at organizations like World Bank to explain how risk leaders can build security cultures that empower employees. Joella shares practical advice for communicating risk…
-
The Information Accessibility Gap in Incident ResponseWhen the pressure is on, people do not rise to the level of their plan. They fall to the speed of their clarity. That’s why safety information should be easily accessible when people need it most. Joe Heinzen is the CEO of WorldSafe, an organization that helps leaders make safety and resilience guidance more understandable,…
-
Detect Emerging Threats With Social IntelligenceMost security teams know early warning signs of emerging threats can appear online. The challenge is finding credible intelligence amidst millions of posts spanning an increasingly fractured social media landscape. AlertMedia recently expanded its Social Intelligence solution with new enhancements designed to improve visibility, streamline analysis, and help organizations identify risks before they escalate. In…
