
Incorporating External Communications Into Crisis Management
Effective external communications are a critical part of crisis management. But when a crisis event occurs, many companies struggle with acquiring factual information and responding in a way that doesn’t cause undue panic.
In this episode, Larry Robert, VP of Business Continuity and Risk Management at Rockland Trust, joins Peter to break down the challenges of external communication and offer advice on how companies should approach it.
What we talked about:
- The framework for building an effective business continuity program
- Common internal and external communication challenges and how to solve them
- Implementing a mass notification tool for faster crisis response
- The importance of crisis management training for employees
Resources mentioned during the podcast:
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by subscribing to The Employee Safety Podcast on Apple Podcasts, Spotify, or here.

More Episodes You May Be Interested In
- How to Achieve Resiliency Through Strategic Crisis Communication
Effective communication becomes the linchpin of organizational resilience in times of uncertainty. From weather disruptions to reputational crises, organizations need to master the art of communication when it matters most—before disaster strikes. Julie Kay Roberts is the Founder of the Private Sector Emergency Management Association, which connects business resilience professionals with the communities they support….
- The Power of Near-Miss Reporting in Healthcare Safety
The healthcare industry is currently grappling with a significant staffing shortage, which directly impacts employee safety. For hospitals and care providers overwhelmed by burnout, workplace violence, and other systemic issues, the key to improving their safety culture is near-miss reporting. Heidi Raines is Founder and CEO of Performance Health Partners and author of Shared Voices:…
- How to Leverage Technology and Automation to Improve Physical Security
In today’s threat landscape, physical security leaders face mounting risks with increasing resource constraints. At Datadog, a SaaS-based data analytics platform, Julius Jayasekaran embraces the lean security model by leveraging technology. As Global Head of Physical Security with decades of experience in security operations, Julius discusses how utilizing technology and automation empowers his modern security…