Practical Uses for a Text Notification System
Texts can also be used for many other business purposes besides emergencies or critical events. Companies that manage large fleets of trucks and drivers must reliably deliver products to multiple locations, often across the country. By using text notifications dispatchers can communicate quickly with their many mobile drivers about real-time issues. Traffic delays, truck breakdowns, and warehouse problems may impact delivery times. With a text notification system, companies can receive timely information that can be passed along to customers and suppliers to boost customer service and improve efficiency. Text notification systems can also be used to keep drivers safe in dangerous situations.
Medical, manufacturing, hospitality, and restaurant industries use text notifications to manage shifts and schedules more efficiently. Some text notification software will integrate with internal scheduling systems to provide instant access to employee information, calendars, shift requirements, and availability and enable texts to be used to ensure everyone is where they should be when they are scheduled.
How are other organizations using their text notification systems? Many cities offer emergency notification texting during natural disasters, chemical releases, Amber Alerts, and other emergency situations. These texts are an improvement over voicemails or emails because they can get to the intended recipient faster. Even though most of us carry our mobile phones with us everywhere we go, we are not checking our email as frequently as we check texts. Only 13 percent of people check their email once per hour. One study found the first thing people do on their phones in the morning is text message, not check their email, which was reported as the most popular answer in 2014.
School districts are implementing texting as a way to provide timely communication to parents and staff about attendance and emergencies. Most airlines are offering travelers the option to be notified by text about flight delays, boarding times, baggage claim locations, and connecting flight information.
The Department of Homeland Security is developing technology that monitors flood sensors that trigger customized text alerts to people in harm’s way. Some states are using text notifications to warn crime victims and witnesses when an inmate is transferred or released. Penn State has even piloted a “laundry notification system” to send text messages to students when their load of laundry has finished washing or drying.