AlertMedia + Healix: Close the Gap Between Travel
Risk & Response
- Monitor global travel risk in real time with detailed traveler visibility
- Identify and notify impacted employees in seconds
- Give travelers one-tap access to 24/7 medical and security assistance
- Escalate from digital alerts to human response without vendor handoffs
- Coordinate clearly across security, HR, travel, and operations teams
Request to Learn More
Trusted by Thousands of World-Class Organizations
Go From Early Warning to Expert Assistance in Minutes
Gain visibility into global risks, notify employees without delay, and provide direct access to 24/7 medical and security expertise.
Monitor Travel Risk in Real Time
Stay ahead of global disruptions and understand employee exposure as events unfold:
- Track global threats with continuously updated risk intelligence
- Automatically monitor employee itineraries through travel booking integrations
- Identify impacted travelers and assess exposure in minutes
Communicate With Impacted Travelers Instantly
Reach the right people quickly and coordinate next steps with clarity:
- Notify affected employees through multichannel communication
- Confirm traveler status with two-way messaging
- Align security, HR, travel, and operations teams via a unified platform
Activate 24/7 Medical & Security Support
Escalate from alerts to expert assistance immediately:
- Enable one-tap access to Healix through the AlertMedia mobile app
- Connect travelers to medical advice, referrals, and case management
- Coordinate security support and manage incidents through resolution
Frequently Asked Questions
- What problem does the AlertMedia + Healix partnership solve? Most travel risk programs can either identify threats or respond to them — but not both in a coordinated way. AlertMedia and Healix bring those capabilities together. You get real-time risk intelligence and traveler communication from AlertMedia, paired with 24/7 medical and security assistance from Healix when an incident requires human intervention. The result: faster decisions, clearer escalation, and real support when it matters most.
- Is this an integrated product? It’s a connected experience that combines technology and services into one coordinated workflow. AlertMedia delivers threat intelligence, traveler visibility, and multichannel communication. Healix provides global medical and security assistance when escalation is required. Together, the experience eliminates confusion and vendor handoffs — giving you a direct, reliable path from alert to assistance.
- How do travelers reach Healix? Travelers can access Healix directly through the AlertMedia mobile app. With one tap on Get Help, they’re connected to 24/7 medical or security support — without searching for phone numbers or navigating multiple systems during an emergency.
- What types of assistance does Healix provide? Healix delivers comprehensive travel-related assistance, including:
• 24/7 medical advice, referrals, and case management
• Guarantees of payment, medical monitoring, evacuation, and repatriation
• Security support for travel-related incidents
• Travel assistance such as lost documents, emergency arrangements, and coordination support
Support is tailored to the situation and managed through resolution. - How does this solution support ISO 31030? ISO 31030 provides guidance for managing organizational travel risk. AlertMedia + Healix support key elements of the standard by strengthening three core areas:
• Risk visibility: real-time intelligence and traveler tracking
• Communication: immediate, two-way engagement during incidents
• Response: 24/7 access to medical and security assistance
Together, the solution helps organizations monitor risk, communicate effectively, and ensure travelers receive professional support when needed.
Build a More Resilient Travel Risk Program With AlertMedia + Healix
Gain the visibility, speed, and expert support needed to manage travel incidents from first alert through resolution.
