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AlertMedia Emergency Hotline Provides Employees With a 24/7 Dedicated Resource During Critical Events

Monitoring center provides organizations with a phone number their people can use to seek help.
Feb 25, 2020

Unplanned emergencies, such as operational breakdowns, workplace violence, and systems outages, can occur at any time – day or night. While many organizations have someone in charge of employee safety and business continuity, those people cannot be available 24/7 to initiate a response to every emergent threat and event.

AlertMedia solves this problem with its U.S.-based, 24/7 emergency hotline service. Combined with AlertMedia’s industry-leading emergency communication software, its 24-hour emergency hotline service provides a new level of safety, security, and reporting for organizations wishing to keep their employees connected during any situation.

AlertMedia helps organizations better initiate a response to emergencies through custom action plans that meet the unique needs of their organization. Each action plan includes pre-built messaging, required tasks, and a dedicated set of emergency contacts. Using their best-in-class emergency communication software, AlertMedia’s monitoring experts notify an organization’s emergency contacts about critical events over multiple channels like text, email, and voice to ensure immediate attention. With built-in features like two-way messaging and read receipts, AlertMedia can verify message deliverability, gather feedback from recipients, and ensure that the right people are informed of every business-critical event — all while contacting local law enforcement and emergency services.

Companies are turning to AlertMedia’s emergency communication system and 24/7 emergency hotline service to keep their people safe and connected in the field. Catherine Avera, senior vice president of customer success at AlertMedia explains, “When emergencies occur in the field, employees contact a dedicated, toll-free number manned by AlertMedia’s monitoring team. Our monitoring team follows the action plans of our customers, which often includes notifying key people within the customer’s organization. Using our software, our customers then receive information instantly, eliminating the need for time-consuming, one-on-one communication.” According to Avera, other companies choose AlertMedia because of the product’s ease of use and because they do not have the resources to support their team members after hours. “AlertMedia is serving as the one-stop solution for the communication needs of a company’s service and support, HR, and IT functions.”

With AlertMedia, when an employee calls their organization’s dedicated emergency phone number, they reach a live person every time—not an answering service. Led by former 9-1-1 dispatch center leadership, AlertMedia’s Austin, TX-based monitoring team is trained to provide exceptional support during emergencies. From major emergencies like workplace violence to operational disruptions like network outages, every event receives the same highly detailed level of reporting. By providing secure delivery of incident summary reports, AlertMedia ensures that no business-critical event slips through the cracks.

AlertMedia is the first and only provider to integrate a 24-hour emergency hotline with an enterprise emergency communication system. This unique combination allows organizations and their employees to seek help and report critical events, send emergency communications, perform wellness checks, and conduct any other activities necessary to protect their people. Every day, organizations like Walmart, DHL, BPX Energy, Greyhound, and The Salvation Army use AlertMedia to keep their people safe, informed, and connected during critical events.

“Our mission has always been to provide simple but powerful tools to navigate the unpredictable challenges of real emergencies – which don’t always happen during normal business hours,” said AlertMedia CEO Brian Cruver. “Providing organizations with a reliable, simple way to alert internal or external response teams is a natural continuation of the AlertMedia mission. By allowing an organization’s employees access to our 24/7 monitoring team, our customers experience faster response and resolution to critical events, along with better incident documentation, and peace of mind.”

About AlertMedia

AlertMedia is the world’s leading emergency communication provider. Founded in 2013, the company helps global organizations securely and effectively monitor threats, streamline communications, and improve employee safety. AlertMedia ranked No. 285 (#3 software company in Texas) on the 2019 Inc. 5000 list, which recognizes the fastest-growing private companies in the country, and has been recognized as one of the Best Places to Work in Austin by the Austin Business Journal for three consecutive years. AlertMedia received the Gold ASTORS Award in the “Best Mass Notification System” category for two years in a row. After introducing innovative threat monitoring capabilities, AlertMedia was recognized by the National Weather Service as a 2019 Weather Ready Nation Ambassador of Excellence, an award given to organizations for serving as leaders and helping their communities to be prepared, responsive, and resilient.

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