How to use an emergency phone number + four tips from our customers

When laying down the foundation for employee safety and communication, one of the most essential resources to establish within your organization is a secure emergency phone number. A reliable place where your employees can go to hear pertinent information, retrieve updates, and understand how the information on the other side of the phone affects their well-being, their day, or their job. A number your employees can call or text to report information, raise concerns, present questions in one centralized place for the employer.

In 1967, the President’s Commission on Law Enforcement and Administration of Justice worked to implement a universal phone number nationwide for anyone reporting emergencies. That’s why 9-1-1 exists today, so we can report emergencies relating to crime, accidents, and medical issues, and request assistance.

As mobile people living among an increasing population, subsequently producing a rising number of incidents, the methods of reporting and responding to incidents are changing. The resources to keep people informed and connected are becoming smarter, more useful. The technology to monitor, communicate, and resolve a situation faster is readily available to us.

There are endless ways you can use your emergency phone number, but here are the top four ways our customers are utilizing the number:

1. Announce office or campus closures, operational delays, and other important news. If you are already using a mass communications software to notify your audience, the emergency phone number is a familiar resource for people—one that they know they can revisit again and again for reliable information.

2. Record status updates so users can call in to hear the latest in emergency situations, safety concerns, inclement weather, and IT power outages. Even when your own company phones are down, your emergency phone number can handle thousands of simultaneous callers and gives your people a way to listen to the status, and engage as needed.

3. Give your employees the flexibility to call in to report sickness, or any other information, to the applicable manager. You can have your employees call in to report really anything though, and easily manage their messages and responses within your communications platform.

4. Leverage your emergency phone number for events and promotions, like some of our biggest customers do. Utilize the text to subscribe functionality to give your audience the ability to opt-in to hear real-time event updates and other communications, or so they can participate in voting opportunities via a survey.

Your emergency hotline is more than just a phone number that allows two people to exchange voice and text messages. It’s a place where you can record and announce communications, coordinate an audience around events and happenings, and improve operational efficiency—making it a strong foundation for any effective communications plan.