Improve your response times, improve your efficiency, & improve your business
Schedule a Call to Learn More About Our Dispatch Service
When customers, clients, and tenants are experiencing an emergency, they need help immediately. Having a 24/7 emergency dispatch service on your side is like adding a valued extension to your company. Whether your business provides a service such as security, home health care, plumbing, HVAC repair, or property management, AlertMedia’s US-based Monitoring Team will gather information and dispatch your on-call workers—24/7/365.
“After more than a decade working in and managing 911 call centers, I can unequivocally say AlertMedia helps emergency personnel respond faster, more effectively, and with more information. Average 911 calls require a caller to stay on the line 6 minutes just to get enough details to dispatch units to the scene. At AlertMedia, we are able to provide emergency personnel with the information they need to respond in approximately half that time”– Heather Deason, Monitoring Operations Director, AlertMedia
Two-Way, Multi-Channel Communication Keeps All Parties Informed
Not only will your callers speak to a live person 24/7, their urgent message will be immediately dispatched to your on-call worker. With built-in features like two-way messaging and read receipts, our Monitoring Team can verify message deliverability and gather feedback from your on-call workers.
“Action Plans” Tailored to Your Business
With AlertMedia, you’ll work with a dedicated Customer Success Manager to create custom “action plans” tailored to your business’s protocols. A Monitoring Team representative will follow your custom action plan to determine if the call is an actual emergency or if it is a routine issue that can wait until the next business day to be addressed. This saves your organization time and money by preventing unnecessary dispatches of your on-call workers.
Designed to Accelerate Resolution and Minimize Confusion
When an emergency occurs, the details matter. Misinformation can lead to a delayed response by your on-call workers—resulting in longer resolution times that hurt productivity. With AlertMedia’s dispatch services, a highly trained monitoring specialist is available 24/7/365 to answer the call, collect pertinent information, and immediately inform your on-call workers—providing them with critical details so they are better prepared to respond and remedy the situation.