24/7 Emergency Dispatch Services: An On-Call Extension of Your Team
AlertMedia’s Monitoring Team Is an Extension of Your Team, Day and Night
When customers, clients, and tenants are experiencing an emergency, they need help immediately. Having a 24/7 emergency dispatch service on your side is like adding a valued extension to your company. Whether your business provides a service such as security, home health care, plumbing, HVAC repair, or property management, AlertMedia’s US-based Monitoring Team will gather information and dispatch your on-call workers—24/7/365.
The AlertMedia Difference
Reliable, direct line to contact during urgent or emergency situations
Trained monitoring experts on call 24/7/365
Instantly executes your predetermined response plan
Full-featured mobile app for admins and employees
Two-way communication across multiple channels
Dispatches and communicates with emergency responders if needed
Trusted by Leading Organizations
Two-Way, Multi-Channel Communication Keeps All Parties Informed
Not only will your callers speak to a live person 24/7, their urgent message will be immediately dispatched to your on-call worker. With built-in features like two-way messaging and read receipts, our Monitoring Team can verify message deliverability and gather feedback from your on-call workers.
“Action Plans” Tailored to Your Business
With AlertMedia, you’ll work with a dedicated Customer Success Manager to create custom “action plans” tailored to your business’s protocols. A Monitoring Team representative will follow your custom action plan to determine if the call is an actual emergency or if it is a routine issue that can wait until the next business day to be addressed. This saves your organization time and money by preventing unnecessary dispatches of your on-call workers.
Designed to Accelerate Resolution and Minimize Confusion
When an emergency occurs, the details matter. Misinformation can lead to a delayed response by your on-call workers—resulting in longer resolution times that hurt productivity. With AlertMedia’s dispatch services, a highly trained monitoring specialist is available 24/7/365 to answer the call, collect pertinent information, and immediately inform your on-call workers—providing them with critical details so they are better prepared to respond and remedy the situation.
AlertMedia’s Best-in-Class 24/7 Dispatch Solution Includes:
- Intuitive user experience
- Multi-channel notification delivery
- Dedicated customer support
- Monitoring experts available 24/7
- Two-way communication
- Notification templates
- Event pages
- Full-featured mobile app (iOS and Android)
- Conference call initiation
- Dynamic groups
- Automated data syncs
- Enterprise security
