What You Need to Succeed With a Mass Notification System
While many mass notification systems offer mass texting or mass emails, few platforms come with the diverse array of features that AlertMedia offers. Through all of the different customizations, settings, and ways of sending alerts, AlertMedia provides you with a comprehensive two-way communications system – enabling you to communicate in the most effective way for your organization.
When sending notifications from your mass notification system, it’s essential to have the ability to send communications through multiple channels – text, email, phone, app push notifications, social media, and custom channels. By utilizing a wide variety of notification channels, you can have peace of mind that users see urgent messages whether they’re on the go or at their desks.
Geofencing is a unique mass notification system feature that AlertMedia offers. It enables you to use maps together with user data to quickly notify users in a particular area. These users are tracked through the mobile app when location services are enabled on their phone. Notifying users based on location can be incredibly useful if an event such as inclement weather is heading to a particular area or if there is an external threat, such as an active shooter, in the area.
AlertMedia’s mobile app enables admins to send notifications from anywhere at any time. Critical events don’t always occur while you’re sitting at your desk, so it’s important to be able to send notifications quickly and simply even without your laptop. The mobile app follows the same workflow that the web platform does, enabling admins to access all essential features on the go – notifications, templates, incoming messages, etc.
Templates are pre-written notifications that you can prepare for a critical event or recurring incidents. When in a time crunch, crucial information is often forgotten, leading to user confusion with vague mass notifications. Templates allow you to plan ahead and ensure that users get the information that they need, when they need it. Notification templates are a crucial feature that should be available via your mass notification system to safeguard your emergency plan.
User preferences, profiles, and synchronization
One of the essential tools within your AlertMedia communications toolbox is that each user gets to select a preferred communication channel to receive notifications. When users choose a preferred channel, they’re far more likely to see and respond to notifications, increasing engagement with your audience and ensuring their safety.
Robust user profiles provide you with thorough contact information for your users. Ensuring you always reach the right person at the right time. Users should be able to edit their own individual profiles with up to date emails and phone numbers. By providing all of their communication information, users provide admins with more notification channel options, safeguarding message deliverability.
One of the many benefits of the AlertMedia mass notification system is that we can synchronize with an active directory to keep users’ contact information up to date and making sure new users are added or removed to the system automatically. Your dedicated customer success representative will aid in the syncing process, helping you to maintain your user profiles efficiently and with ease.
Placing users into groups within your mass notification system allows you to appropriately segment your audience – reaching the right people when you need to the most. Utilizing groups and focusing on specific functions allows you to provide highly tailored and relevant notifications to your users.
Via the AlertMedia system, users have the ability to interact with administrators. Engaging your audience to provide tips or feedback during emergency events is critical to the success of your mass notification system. Two-way communication can also occur through the use of several product features including surveys, read confirmations, and incoming messages.
Surveys enable admin users to send a notification to users that requires a response from multiple options. As the selections on the survey come back, the AlertMedia platform builds a results chart – making the data collection process easy for the admin. Our customers use this feature for a variety of needs – to poll their employees of lunch choices or filling open scheduling needs. Surveys can be invaluable when you need to collect a vote, or see the status of your users.
When you need a visible confirmation that your audience has received a critical notification, a read confirmation can show their status. Read confirmations require users to respond to a message to verify that they have seen and read the notification.
Users can send incoming messages of tips or feedback during a critical event to the system by utilizing your organizations dedicated emergency phone number. Admins can then address these incoming messages, answer user’s questions, and resolve issues in real-time to ensure safety and better inform their users.
All of these features within your mass notification system are critical components. They can help you develop a robust communication plan, notifying your users of critical events in the most efficient and effective ways possible.