All Posts By

Andrew Allen

avoiding workplace violence

How to Mitigate Workplace Violence

By | Emergency Management, Safety and Security

No business wants to think about a violent incident occurring at their workplace. But each year, more than 2 million American employees report having been a victim of various types of workplace violence. According to the U.S. Bureau of Labor Statistics, 807 workers were fatally injured in work-related attacks in 2017. To put that into perspective, that’s nearly 16% percent of the 5,147 workplace fatalities from the same year. Read More

Communication Challenges During Wildfire Season

By | Communications, Emergency Management

One of the biggest challenges a business faces during a wildfire is communication. Wildfires can grow from a small brush fire into an inferno that engulfs thousands of acres in only a matter of hours.

As a result, officials must be on their toes and have the right technology, processes, and training in place to ensure those in harm’s way are given the information they need to protect themselves and their loved ones at a moment’s notice. Read More

customer success

Customer Success: The Most Crucial Element to an Emergency Notification System

By | Customers

You’ve just invested in an emergency notification system. You’re eager to get the software up and running to keep your people safe, informed, and connected. But you hit a brick wall: you’re told the training will take two weeks, support is already unresponsive and costs extra, and integrating employee data? A complete debacle.

In the world of emergency communication software, a provider’s customer success capability has powerful implications. Quick setup is essential when you’ve got people and assets to safeguard.

Read More

selection webinar recap

Select The Right Communication Software [Webinar Recap]

By | Communications

This past Tuesday, AlertMedia, in coordination with Continuity Insights, sponsored a webinar on how to choose the right communication software. It was led by Scott Ryder, AlertMedia’s Chief Product Officer, and Peter Steinfeld, head of sales. Scott has 20 years of experience building software solutions for businesses while Peter brings 17 years of experience in the disaster recovery industry. Scott and Peter shared practical insights and advice on key features to consider in a system, critical questions to ask potential vendors, and how to find a system that will best fit your organization’s specific business requirements. Read More

tabletop exercise

How Tabletop Exercises Can Help Prepare for Emergencies

By | Communications, Emergency Management

Preparing a business for the unknown requires a series of important steps to protect your employees and your operations. For many business owners, this foundation starts with an emergency plan and grows to include a business continuity plan, an inclement weather policy, and perhaps even a lone worker policy to keep employees safe.

So, you’ve made your emergency plans and identified the best people to lead your teams through each phase. Now, it’s time to practice with the low-cost but high-impact emergency planning event known as a tabletop exercise. Read More

mass notification system for schools

Improving School Communication With a Mass Notification System

By | Communications

In today’s school environment, effective communication is a complex undertaking. The average public school in America has more than 500 students.  Meanwhile, colleges and universities can easily have upwards of tens of thousands of students. On top of that, the different members of a school community—students, faculty, staff members, and parents—tend to have wildly different communication preferences and behaviors. Read More

phone tree

Why Your Phone Tree is a Liability—And How to Avoid It

By | Communications

Remember the game “telephone”? One person starts by whispering to the person sitting beside them until the message reaches the end of the line. The sentence eventually becomes so jumbled it barely resembles the original.

This, essentially, is a phone tree. And if you can also recall from your childhood the laughter and chaos that would often ensue by the time that sentence reached the last person, you can probably infer that a phone tree isn’t exactly a sound strategy for delivering effective, timely emergency communications. Read More