All Posts By

Lauren Jackson

customer success

Customer Success: The Most Crucial Element to an Emergency Notification System

By | Customers

You’ve just invested in an emergency notification system. You’re eager to get the software up and running to keep your people safe, informed, and connected. But you hit a brick wall: you’re told the training will take two weeks, support is already unresponsive and costs extra, and integrating employee data? A complete debacle.

In the world of emergency communication software, a provider’s customer success capability has powerful implications. Quick setup is essential when you’ve got people and assets to safeguard.

Read More

Franklin Mint FCU Improves Reliability With AlertMedia

By | Communications, Customers

Franklin Mint Federal Credit Union has provided financial products and services to members in the greater Philadelphia region and beyond since 1970. FMFCU houses over $1 billion in assets. This make them the largest financial institution in Delaware County and the 10th largest in Pennsylvania. With 375 employees spread across 40 locations—many of them freestanding branch buildings—FMFCU needs a reliable mass notification system.

John Hargrove, the company’s CIO and VP of IT, has been with the credit union for nearly 30 years.

Read More

best emergency notification software implementation tips

5 Steps To The Best Emergency Notification Software Implementation

By | Communications, Customers

The Key to Finding The Right Mass Notification Software Solution

Purchasing new enterprise software involves multiple steps including a needs assessment, budget allocation, vetting, contract negotiations, and finally, the purchase. However, determining if a potential solution is the right fit goes beyond requirements and budget. You may have the best emergency notification software, but without proper implementation you might as well be using tin cans and string. One of the biggest indicators of viability is how easy the software is to implement. No matter how sleek the solution, if it’s difficult to implement, it will impact adoption and ROI. Read More